TWiki . Edumacation . DirectBuyRateThatCompanyComments TWiki . { Main | Edumacation | TWiki | Test }
Edumacation . { Home | Users | Changes | Search | Go }
linked from DirectBuy web search for DirectBuy
These comments were originally posted at http://www.ratethatcompany.com/Ratings/ViewRatings.aspx?co=456 and have been reposted here without permission under the Fair Use Doctrine. The most recent posts are listed first.

Note that some spelling and grammatical corrections and reformatting changes have been made, and spam posts (posts which are not pertinent to the topic in any way) have been deleted. Also, it appears that in some cases, longer posts have been truncated.


jhfgty (3/19/2006)

Comment: - http://www.mlmlaw.com/library/cases/mlm/state/nyniemiec.htm Judge calls the membership agreement "grossly unconscionable" - http://www.provincialcourt.bc.ca/judgments/pc/2002/01/p02%5F0197.htm Judge finds contract unenforceable under Canadian law - http://edumacation.com/DirectBuy a heap of information about this scam. - The franchise agreement - that's the agreement between the franchisor and the individual franchised location such as yours - the franchise agreement allows DirectBuy to keep all discounts and rebates and not pass them on to the member. Not a scam?


internetcop17 (1/1/2006)

Comment: "Be a man"?! That's rather sexist, Mr. Kush, and as a woman, I resent that revealing comment. Is that consistent with the attitude that people have complained about receiving at the DB open house? Please take your free membership bait and give it to the next deserving person who has also felt deceived, pressured and scammed into forking out $5000 at your next open house. Take a moment and imagine yourself in the shoes of somebody getting hooked into the DirectBuy scam by viewing a very well manufactured infomercial on cable tv. Then call and ask for an invitation to an open house based on everything that was compelling on the infomercial- that is EVERYTHING EXCEPT THE ACTUAL $5000 REQUIRED AT THE OPEN HOUSE WHICH IS CAREFULLY HIDDEN. Yes I can see its 'buyer beware' and the fine print is what ultimately justifies the sleazy process that has been perfected over many years. All of those disclaimers are manufactured to protect & serve db- not the potential member! Why doesn't db just be up front and say this on the infomercial: "There's a cost involved in becoming a member at db. $5000 may seem like a lot but you'll quickly realize that this is actually a reasonable fee in light of the thousands you will potentially save over the span of 3 years. Come to the open house and learn more about what is involved and all of the important facts to give you the whole picture"? Get rid of the deceit and questionable practices (and lame excuses for why this has to be so). Regarding the Better business bureau, this is what I have to say. Readers go search and you will see a plethora of BBB reports. You will see a number of complaints regarding fees and service. Don't be deceived here. Recall that this company has a track record of switching names every couple of years, so you will see that a complaints profile at your local BBB is relatively short. And most people who feel they have been scammed don't bother to (or don't even know they should) report their issues to the BBB. They feel embarrassed and want to forget about it. So examine the BBB reports in light of these and other factors, as well as keeping an open mind to the numerous and varied testimonies that are critical of db. The CBC investigative news piece I linked for everyone is fair and factual. Our neighbors to the north have a good grasp of social justice issues and consumer protection. Don’t refer to CBC as "trash", lest you raise the ire of many Canadians. I am not here to hurt your company. Be a man, and admit that DirectBuy and its franchises have hurt themselves with a questionable business plan and legacy of thousands of disatisfied members. I will shut up now (enough damage) you won't hear from me - unless internetcop provokes me again. No I am not going to e-mail chat and avail myself to the same kind of db sales script. Everyone: keep an open mind and be VERY CAREFUL in 2006!


daveagain (12/31/2005)

Comment: interetbop ...why do you ony suggest web sites and not their local BBB?????hmmmmmm????you dont want them to talk with someone that has facts....you just want them to read the trash???What is your name?Why is it your part time job to hurt our company.Reveal who you really are.You sound bitter like an someone with an axe to grind...if you are sincere you would leave us your e-mail address so we can chat...id like to know your story.Are you a member? Ill give you a Free membership if your not.Where do you live.You can shop for 3years and tell everyone the facts come'on share your name....be a man. Be open and honest like you say or are you in the dark for some evil reason.???Why dont you want anyone to know who you are? please at least leave you e-mail address.. user .mrkush at domain aol.com


davidkush (12/31/2005)

Comment: Very nice kev.Alot of anger and name calling there. Ill do my best to explain..Its 8pm on new years eve.My wifes mad i'm on the compuer but i'll type fast.I hope I makes sense...Its the reason for the "join now"policy. We need the cooperation of the manufacturer to do what we do..... If anyone would like to request info about DirectBuy and receive a free visiors pass by calling the 1800- Directbuy read the information you rec.BEFORE you visit. On the last page it gives you instuctions on What to do next if you would like to use the visitors pass YOU requested.If you read it, it tells you ."Due to the manufac.relationships with retail stores and DirectBuys relationship with the manufac.,each consumers opportunity to join DirectBuy is limited. "Please understand your decision to join DirectBuy must be made at the open house you choose to attend." If you go to www.DirectBuy.com and set and appointment online. Print out your visitors pass at home and read it. It Says in Large type.... Important Information, please read carefully. Because of the confidential prices you must join the after the open house you attend. DirectBuy allows consumers the ability to have access to confidencial prices and to purchase the product at those prices every day.Members save alot of money.Members buy at cost and do not use the prices against retailers.They buy at cost.No need to. Non members however are the challange. Most manufac will not Sell to DirectBuy if the Public at large were to "do the due diligence"as my friend kev would like to do. Consumers would use DirectBuy prices,(manufac prices)as a way to negotiate or haggle with retailers."price match"or "we have the lowest price" ads store promote. Retailers can't sell at cost.They need to charge "DUES" which is all the "mark-up that they do want you to know about. If DirectBuy was open to the public. And there were Thousands of Non member like KEVMIC going to stores asking them to compete with DirectBuy. The Retailers would be VERY upset. There would be nothing the retailers could do but to put up with nice folks like My friend Kev and all his friends and compete with DirectBuys practice of being open to the public like a library. Stores would have to "Price Match" DirectBuys Prices..... OR...... the retailers would get mad at the Manufacurers for letting consumers have free access to the confid.price lists.Join when you you like attitude. It would be hard for a retailer to sell bedroom sets if the consumer knew it was marked up in price 50%. Manufac would not do business with DirectBuy if it caused to many problems for the retail community. Many people dont like the pressure of joining in one day.I didnt like it much when i joined. But i understood why people need to join.And im glad i did.Some like Kev don't...Thats ok.... If you visit a DirectBuy and dont wish to shop there thats ok.I just think its a bit unfair to rip into my company with scumsuckigpigs etc.comments. ......internetbob....


internetbop15 (12/31/2005)

Comment: Scum sucking? maybe, but pigs for sure. Countless people have had the same experience as you, KEVMIC74. If DirectBuy were not a cult-like scam, they would not resort to such scum-sucking techniques like keeping the membership fee a guarded secret until after the sales video is shown at the open house. Then, without giving anyone a reasonable amount of time to think about whether to put down $5000 bucks- against the fear of being banned from joining DirectBuy for 5 years is totally unsatisfactory! I just finished doing a search on "directbuy complaints" on the internet and found tons of different sites reporting a staggering number of varied complaints. One thread of many I read on www.ripoffreport.com even has a person wanting to organize a class action suit against DirectBuy/UCC Total Home. Now you gotta have a whole bunch of very pissed off people to generate so much consistent negative feedback on so many different internet sites. If I were a DB franchise owner, I would be crapping my pants right now like internetcop has been because the net is becoming the powerful tool of information sharing that wasn't there when people first got into this shady business. One of the best, most reliable sources of frightening information on DB on the internet is this: www.cbc.ca/consumers/market/files/services/ucc/ CBC is the highly regarded government funded national radio and television in Canada (like NPR and PBS here in the 'States). They did an investigation on DirectBuy/UCC Totalhome/United Consumers Club (the fact that such an franchise network has to change their name every couple of years should bend your alarm bells!) and what they found was pretty damning. Read these and other reports before you decide to rip up your invitations to the open house. The noble francise guy below is willing to refund victims their money because 1st of all, he's made millions on this shady business over the years and can afford to, and realizes that such refunds are a relatively cheap investment to fix the gaping hole created in his money hose by these frightening reports. Unfortunately, this is one of over 100 franchise owners who realizes the merit in publicly doing this. The other dogs are like this irritating internetcop idiot, who just perpetuates the shallow-minded sales rhetoric typical of DirectBuy sales scheme. Do everyone (inclusing DirectBuy) a favor and screw yourself in the left ear. Stop demeaning the intelligence of readers by trying to teach us 'a lesson' about using the internet to make a decision. The majority of intelligent people who go looking for information on the internet are simply educating and arming themselves so that they can situate themselves in a better position to make a decision. People in a position to pay a $5000 membership fee are either well-educated or well experienced. Internetcop, your vested interests are totally obvious; at least finish your GED before you share this powerful medium. People can make up their own minds, thank y


KEVMIC74 (12/31/2005)

Comment: Beware of these scum sucking pigs known as DirectBuy. My wife and I saw their commercial on TV and ended up scheduling an appt to go see their showroom. Upon arrival, a "sales advisor" sat us down and tried to develop a relationship of trust with us. His conversational skills were poor and appeared to be just above drooling. He then directed us to a conference room where we heard an ex used car sales man spin off some info on the basics of the retail business vs DirectBuy business. We were then told to shell out $4500 to become members. I requested some time to do some due diligence first and the salesman refused my request saying that due diligence on the customers behalf wasn't permissible!! No wonder they won't let you research them!! Just surf the internet for a few minutes and you'll see what I mean when I refer to them as scum sucking pigs!!!


internetcop12 (12/31/2005)

Comment: WOW !!! All these negative posts and when a full refund was offered to anyone with bad experience, not one comes forward. WOW !!! I just cannot believe it. So all these days’ people were imagining all these bad experiences. Others were basing their posts / decisions based on the creative negative posts. WOW !!! It is just unbelievable. My suggestion as an InternetCop to everyone reading this board. Speak to real members, Speak with your local BBB and make your decisions. This is a classic example of how Internet can be misused and abused. These people posing as members were manipulating prospective members all these days. Get real facts and decide based on real facts. This is a lesson to everyone who uses Internet to make decisions. There are lot of vested people who wants to abuse this powerful medium and tweak it to their advantage. DirectBuy has made a classic move that other companies can learn.


davek (12/31/2005)

Comment: I have yet to get an e-mail from anyone. "StillSceptical", thanks for your honesty and fairness.I cant speak for other franchisees.There are more than 130 of them. I am great friends with alot of them. They are great people. We are not a scam.O nly a non-member would suggest that.If a member were upset at us it would be because product came in late or frieght damage ect. A new member would be very unhappy if their first order had a problem. I hate when that happens. If i were a new member that paid $4000 and my first order had a problem i would wonder what I joined. Doesnt mean were a scam.Thats silly. Problems at DirectBuy are rear when you take into account the large amount of orders procesed each day.Thousands. This year is our 35th anniversary.DirectBuy has Hundreds of Thousands of members and processes Hundreds of Millions of Dollars of product each year for its members.Probelm orders happen in all stores.Look up Home Depot or other companys on these sites.Bad things happen.StillSkeptical,If you would like the truth, im sure i can get you into the DirectBuy of your Choice during busy business hours to talk one on one with as many members as you wish.You would not be going in to join.You wont have any access to manufacturers priceing. Just to help you with your skepticaism. No web sites. Real people.You can ask them how long have they been a member.How much they have saved.Are they happy with us Ect..Most members over two years will tell you they have saved Thousands beyond what the paid in dues. All i ask in return is you report back to this site with your new knowledge and understanding.Good or bad. Let me know.Find out the truth. Again if any REAL unhappy people need any help or has questions please e-mail me. user mrkush at domain aol.com


still skeptical (12/30/2005)

Comment: I don't think all the negative posts are from one person. I wrote a negative post here about 6 weeks ago based on my experience of being 'invited' to a DirectBuy open house. Back then, I was really put off by the experience and gladly shared my experience to warn others about to embark on the open house experience. I am not a member, and by the looks of so many negative ratings through all of these pages, it looks like I have plenty of company. I think it is noble of Mr. Kush to take a more positive step toward controlling the damage than the flood of juvenile postings by Mr. Internetcop/JunkKing. Don't equate frank negative feedback with fake postings. This situation is not like a $50 decision on whether to take out a costco membership or not. At my open house in Canada (I'll take the high road and keep the franchise location anonymous) the membership fee was over $4000CDN; so expect people to be a little more involved and vocal about their gripes. To Dave Kush: if this is the way you treat your members at Hoffman Estates, then it would seem that your members are very lucky. However, by what a lot of upset members of various Directbuy franchises have reported here and at other sites like Ripoff.com, these offers for refunds and help seem to only come when negative feedback (and the threat of legal action) threatens to damage the company's reputation- like hush money. It seems like Directbuy could use a lot more Dave Kushs and they should communicate such pledges of member care to all franchisees and hold them to this better standard of practice. The open house I attended (as well as the entire lead-up to it) reeked of a badly orchestrated scam. Even if it were not an outright scam, it felt awfully like it was. The patronising tone of the presenters, the perplexing lack of time and means to make real cost comparisons, the time-share style high pressure sales pitches that employ guilt tactics... and the crowning blow - the hefty membership fee that had to be bought on the spot. Telling people who have spent the time and effort to fork out $4000 or else be banned from joining Directbuy for several years is just plain wrong. And I don't buy the line about protecting Directbuy's relationships to their suppliers. Someone here divulged the fact that suppliers routinely give out inflated prices to members identifying themselves as Directbuy members. When you all get back from the holidays, somebody set us straight on this. Thes practices cast a dark shadow over Directbuy, in my opinion. If Directbuy was a better business, they'd eliminate these dubious practices and they would be enjoying consistently better ratings here. Since I didn't join, I never found out whether there was any truth to delays in product deliveries and allegations of lack of after-service, but there are many posts here that attest to this pattern and it should be alarming. I cannot comment on that because I have only read it here and not experienced any of it. It is great to know th


internetcop10 (12/29/2005)

Comment: DaveKush?, I greatly appreciate your position. This is how companies must be run in this country. Here we had people posting all negative posts for last few weeks. Each one of them posted as if they really experienced all the situations. I really commend their creativity. I am very certain that this was the act of someone who was fired at one of the DirectBuy web search for DirectBuy location. Here Mr. Kush has offered to refund all the monies paid if this was a real experience and the person is now gone. I cannot imagine how even the person can post any further. If the person who was posting all the negative posts does not respond, we can safely assume that DirectBuy web search for DirectBuy is company with great principles. I cannot imagine any other company even offering this. Kudos to DirectBuy web search for DirectBuy!!! You are the best. I will refer all my friends to you. You deserve my 5 Stars. Keep up the good work.


davekush (12/28/2005)

Comment: Hello,I own the DirectBuy web search for DirectBuy in Hoffman Estates ILL. I've been in the business for 16yrs.If anyone needs help understanding DirectBuy web search for DirectBuy Please call your local BBB to get facts. KateB?..Are you a Member? If so, what is your member #. I'd like to refund your dues.You don't seem happy.If your not,How would you no about poor service,hidden fees,Ect..Please post a response.I would like to help. Nonesuch, Which DirectBuy web search for DirectBuy do you belong to and what is your member #. I will do all i can to help you or anyone else. e-mail me @ user mrkush at domain aol.com


KateB (12/28/2005)

Comment: WHAT DIRECTBUY DOESN'T WANT YOU TO KNOW: $4000-$6000 membership fee over 3 years revealed to you at the so-called open house by invitation. At the open house, you get to watch another indoctrination video with a carefully scripted presentation. They will show you a carefully chosen furniture item or two and give you an inflated comparison price. You will be led to believe that all of the merchandise you want is available at the deeply discounted direct-from-manufacturer price, without letting you browse the catalogues long enough to make your own comparisons. Then the fish you smell turns into a rat when they tell you must join at the open house or you will be banned from this opportunity to join DB. They will not tell you that you are paying more for your membership than others in the same DB location. They will not tell you that many of the brand names that you seek are not DB partners. In fact, they won't tell you that what you are paying thousands of dollars for is essentially a mail order service with poor to non-existent after sales care or help. It is well known that suppliers will quote members an inflated price, giving the illusion that you are saving a lot of money. Nobody pays retail these days and many of the deals out there and on the internet are better than the Directbuy prices in the catalogues. Also count on hidden fees of delivery charges, handling charges and numerous delays (6 months is not out of the ordinary). And this is only a small portion of the whole picture on directbuy. For the rest of the picture, scroll through the negative posts throughout all of these pages (it will take some time to sift through the junk and numerous fake testimonials planted by worried DB franchise owners who deserve to be worried because they are running one of the biggest scams out there), and take notes. You can judge the truth your self. Print these out and then attend the open house and see whether we are all idiots or not. You'll be thankful for educating yourself and thinking critically at all of the material here. Good luck. Message for John 2 posts below: You've blown your cover mate, by referring to everyone here who has reported their sober experiences with DB, as "idiots". Now, why would any DB franchiser refer to their potential customers as 'idiots'? I did the math and to have saved 2000 on 15 Christmas gifts, you would have spent an average of about $800 per gift! Yeah, right... if I did that, my family would love the gifts too, without a doubt. LIES. Buyer beware. The open house is a lion's den. Go with your brains intact and you'll make the right decision


JLGAGAN (12/27/2005)

Comment: My name is James L Gagan and my number is 219 736 1100 I live in Indiana and I have been a member since 1971. I regret becoming a member of DB. Since I became a member all the friends I encouraged to join no longer speak to me. My neighbors moved away and no longer speak to me since I encouraged them to join. I have been the biggest perpetuator for DB but the more I recommend the harder it is for me to keep friends. I have been labeled a liar and thief. I will admit I have not saved a dime with my DB membership. To all my friends, I am sorry.


johnStraddle (12/27/2005)

Comment: We just finished celebrating Christmas. I wanted to place another order today at Direct Buy. I forgot the phone number for our local location. I was searching on Google and came across this site. What a shame to all the idiots on this site. Let me give you all real scoop on Direct Buy. We purchased 15 gifts this year for Christmas from Direct Buy. Everyone in our family loved them. We saved over $2000 just in these gifts for one year. My family could not take their eyes off of our new kitchen. The living room set came in lovely. Fully custom ordered. Saved over $15,000 in our first year. Just visit any location for real scoop. The people at Direct Buy are the friedliest people that I know.


internetcop5 (12/27/2005)

Comment: Comment: $1,000,000 * 0 = 0, Any number multiplied by 0 results in 0. Praise / Complaint * No Name = Gargabe/ Rubbish. If you have a legitimate complaint / praise put in your name. If you do not have the courage to do it, please do not waste our time. If your complaint is real, why are you afraid of putting down your name ? Visit BBB.org for real complaints on any company. Stop visiting junk sites like this.


internetcop4 (12/27/2005)

Comment: Comment: $1,000,000 * 0 = 0, Any number multiplied by 0 results in 0. Praise / Complaint * No Name = Gargabe/ Rubbish. If you have a legitimate complaint / praise put in your name. If you do not have the courage to do it, please do not waste our time. If your complaint is real, why are you afraid of putting down your name ? Visit BBB.org for real complaints on any company. Stop visiting junk sites like this.


internetcop3 (12/27/2005)

Comment: Comment: $1,000,000 * 0 = 0, Any number multiplied by 0 results in 0. Praise / Complaint * No Name = Gargabe/ Rubbish. If you have a legitimate complaint / praise put in your name. If you do not have the courage to do it, please do not waste our time. If your complaint is real, why are you afraid of putting down your name ? Visit BBB.org for real complaints on any company. Stop visiting junk sites like this.


InternetPIG03 (12/27/2005)

Comment: Yo internetcop; WHY are most of the deceiving 5 star comments posted by DirectBuy web search for DirectBuy sales people and franchisers? Why are they posting without identifiers? The short answer is because THEY CAN, and they can continue to do so anonymously. This is my first post. I am a disappointed member- like others who come looking to see whether others have experienced similar bad experiences with this scandalous company. So if you want to police anyone, you ought to be policing Directbuy. Ask them why they resort to deceptive practices of concealing $3500-$6000 membership fees, and high pressure sales approaches that make timeshare sellers look like kindergarten volunteers. Ask them why there is virtually no after sales support (just read the horrifying testimony of the person below who ordered a bunch of kitchen aid appliances- pretty far cry from the smilies on the DB infommercial!), and delays on deliveries of ordered goods. People will never post their real names or contact information as long as there are slimeballers like you/JunkKing ready to fill your mailboxes with junk and other abuses consistent to their behavior on these boards. Like someone said already, many people will benefit from patiently going through all of the pages here on DirectBuy web search for DirectBuy and taking what they can so they can make a better decision about parting with a significant amount of money. If you want to fix this board, then don't dis the posters: put pressure on the administrators of this board to change the procedure for registration. From what I can see, the negative comments on this board are justified and best describe my experience. If bestbuy was nearly as good as the suspicious 4 and 5 star ratings purport, you would not be policing this thread- would you? People who are in the position to 'qualify' for the Directbuy open house are usually people with some intelligence. Before Directbuy franchisers went out to hire slimeballers like JunkKing? to sabotage this site, they should have thought it out better. That move just gave greater credence to Directbuy's deservedly deteriorating reputation.


internetcop2 (12/26/2005)

Comment: My job is to police internet and prevent abuse. Based on the message patterns all the negative posts are posted by a single person. I cannot let a single person to post all garbage and mislead people. If you have a real experience with this company post your name and phone number. I will call you and confirm the experience. Again, NO NAME & NO PHONE NUMBER = GARBAGE


mindless (12/26/2005)

Comment: Hey internetcop1, why do you give this scamming co 4 stars? there are obvious major problems with this business. what's your name and email?


internetcop1 (12/26/2005)

Comment: $1,000,000 * 0 = 0, Any number multiplied by 0 results in 0. Praise / Complaint * No Name = Gargabe/ Rubbish. If you have a legitimate complaint / praise put in your name. If you do not have the courage to do it, please do not waste our time. If your complaint is real, why are you afraid of putting down your name ?


nonesuch (12/26/2005)

Comment: October 19, 2005 Direct Buy and Kitchen Aid We had our kitchen remodeled and purchased all KitchenAid? products. We purchased four appliances that usually would need separate circuits (dishwasher, speed oven/microwave, drop in gas convection oven and electric wall oven) as well as a refrigerator. This was placed on a circuit with two outlets. When the appliances were delivered we plugged in the refrigerator. The light came on and it ran for approximately 30 minutes before it stopped running. The light remained on. Since my husband has a degree in electronics engineering, he tried the unplugging and replugging, looked for a reset button and finally called KitchenAid?. The refrigerator is brand spanking new and does not work. They offered to get someone out within two weeks. We raised cane and they came out within one week. The company, Apple Appliances sent a technician on behalf of Kitchen Aid who knew nothing of this new model. (unprepared) (one day off work). When he came he needed to call Whirlpool who attempted to explain the whole unplug and replug, and finally decided it may be the computer. Technician does not know where it is. He finds it and sure enough the computer it out. Can’t get it in for possible four weeks. Whirlpool says we broke the computer because everyone knows that the new models of refrigerators for the past 10 years need to be on a separate circuit. We check the manufacturers booklet . On pages 1 – 4 there are all types of warnings about various and sundry items. On page five there is in small, but bold letters, a suggestion that the refrigerator be put on its own circuit. The technician from Apple had never heard of such a rule before this situation. He says the only way we can get the computer sooner is if Kitchen Aid gets on board and expresses it out to us. Kitchen Aid disagrees and says Apple is responsible for getting the part. In the meantime we have gone almost three weeks now without refrigeration. Kitchen Aid has refused to refund our money so we can go purchase another and basically has said they have 30 days to fix it and 90 days before we can be considered for a refund. This is costing us much money eating out, throwing things out, purchasing ice, etc. My husband attempted to reach both Apple and Kitchen Aid yesterday but now no one is returning our calls. We want our money back. We will purchase a more reliable model or we would like to have a completely brand new replacement. We feel like idiots paying a $2000.00+ for refrigerator to have it need to be repaired. Finally, we purchased these appliances through DirectBuy web search for DirectBuy and called them to request assistance. Their response is that we are on our own because we signed the shipping document on the appliances as received in good condition. To them it means everything works. This is insulting and almost laughable because they were delivered in boxes without the benefit of being tested to see if they were operable. What can we do? Please assist.


HelenTkatchuk? (12/26/2005)

Comment: Let's try to stay on topic here and give the readers of this board a little more credit than JunkKing does. Intelligent readers will know what to take from the comments whether those comments are good or bad. I am a member of Directbuy and I concur with all fo the legitimate posts here. It's the quality of the content of legitimate posts rather than the star ratings that matter. What is clear here is that DirectBuy web search for DirectBuy has hired a slimeball lowlifer to sabotage this useful Directbuy thread because of the honest bad reviews and warnings that are contained herein (you just have to wade through the grimy Junkking trash, but well worth it if you want to know the inside story on Directbuy. I put my name next to the numerous complainers here and echo all of the concerns and frustrations shared about the Directbuy experience, from both members and non members alike. If you're curious about the DB concept, you need only to trust your instincts and good intuition. The infomercial paints too good a picture of the realities awaiting gullible joiners. Ask yourself why the whopping $4500 membership fee is kept a well guarded secret until you are at an open house where you become the target of some very patronizing, high pressure sales tactics. This is catalogue shopping in which the realities of savings (once you figure in handling fees, taxes, delivery and re-stocking fees) are very difficult to come by. I was surprised at how hard it became to find just what I wanted in merchandise in the brand lines I wanted. My own experience has been one of broken promises: delivery dates get pushed back; product lines unavailable; prices for many goods are actually higher than the prices gained from shopping locally and on the internet. My advice here is that you want to study this entire site and wade through all of the junk and gems to know exactly what you are getting yourself into. I wish this was available when I joined. If this service was billed at $100 per year, then it would be OK. Anything in the range of $4000 over 3 years is a downright moneygrab. SCAM!


member1023902 (12/25/2005)

Comment: TO EVERYONE ON THIS SITE: I FULLY AGREE WITH INTERNETCOP. IF YOU DO NOT HAVE THE GUTS TO POST YOUR NAME AND PHONENUMBER, STAY AWAY FROM THIS SITE. IF YOUR EXPERIENCE IS REAL (GOOD OR BAD) NO ONE CAN GO AFTER YOU. VISIT YOUR LOCAL BBB FOR REAL EXPERIENCES. THEY ONLY POST IF YOU PROVIDE ALL THE CONTACT INFORMATION. WHY TRUST THESE JUNK SITES AND ALLOW PEOPLE TO MAKE MONEY ON US. VISIT WWW.BBB.ORG FOR REAL SCOOP ON ANY COMPANY. THIS SITE DOES NOT EVEN CHECK FOR A VALID EMAIL ADDRESS. THIS ENABLES SAME PERSON TO POST JUNK ALL DAY. THIS SITE IS A SCAM AND SHOULD BE SUED.THIS SITE ADMINISTRATOR MUST IMPLEMENT SECURITY TO PREVENT ABUSE BY PEOPLE LIKE JUNKKING.


internetcop (12/25/2005)

Comment: If any one of you have real experiences either postive or negative, please post your name and contact number. Without these information it is just rubbish. I cannot believe the companies actually hiring people to post junk. Internet is a great tool. Let us not degrade it. Visit http://www.breakthechain.org for information on internet spammers. Here is an excerpt from that site:

Armchair Activism refers to the enthusiastic and often exclusive use of e-mail to rally others around a cause because of the medium's speed and reach, while ignoring its limitations as an information tool. Most people who forward e-petitions and other calls for help mostly do so because it is easy. If their participation required more effort - say, copying and distributing paper fliers, going door-to-door to gather signatures, attending rallies, etc. - they most likely would ignore the cause. E-mail petitions are not nearly as effective as grassroots campaigns and letters to congressmen. But they are a lot easier and can be done from the comfort of our homes and, yes, our armchairs. Thus we're more likely to participate, even when we're not particularly passionate (or convinced) about the cause. The less effort involved, the more we are willing to take on faith. After all, it can't hurt anything, right? Unfortunately, it can. Armchair Activism, in the form of e-mail petitions and boycott chains, frequently does more harm than good. They pose a significant privacy risk for anyone foolish enough to add their name to them. They also frequently misinform and/or stick around long after any usefulness they might have had is gone. Finally, organizations targeted by them must devote valuable time and manpower to answer to often false or misleading accusations.


junkking25 (12/25/2005)

Comment: Merry Christmas and Happy new year. May god bless you with a new job this year. Make $20 / hr posting junk on companies. Stop bagging groceries, stop taking non sense from your boss. Become your own boss. Just post real garbage on companies and their products. I pay you directly. You must have vivid imagination and good english skills. HABLA ENGLISHO and YOU ARE HIRED. Sorry for companies on this site. We just randomly picked few companies for our hiring purposes. I run this site and none of the comments are real on this site. Both negative and positive posts are used only for hiring future internet junkies. We sincerely aplogize to all companies on our training / hiring ground. We will rotate companies to be fair. Zebra (12/23/2005)

Comment: Here is more tips for those of you will attending the open house. Get 4 or 5 of your relatives or close friends together and split the $4,500. Only two legal names on the contract. Than draw a seperate contract among yourself if you dont feel comfortable (CLOSEST FRIEND OR RELATIVES). DB dont care how you do it as long as they get the $4,500 and they dont even have to know.


girl (12/22/2005)

Comment: Girl to Boy; thanks so much for your VERY informative and helpful postings. Your comments are very valuable because not only do you speak as a DirectBuy member, you are going the extra mile to inform us of how the system really works. All of this helps us get the 'whole picture', which is what the DB sales guy told me I would be getting by attending the open house. I doubt if they would divulge all of these actual experiences. Any moment now, we should expect the DB slimers to come in with their customary 7 or 8 junk posts that begin with some kind of unbelievable positive testimonial singing Directbuy praises. Anyway, all of your honest postings have helped a lot of people think more thoroughly about whether to join Directbuy or not. I got hooked watching the infomercial on the shopping channel. I didn't realize that the people who appear are not actually real members but actors who have been hired and recite well manufactured scripts with their sincere gazes and perma smiles. There is definitely a method to their madness. Thanks again, Boy, and others! If I go to the open house, I will go in with my eyes wide open and I will definitely ask all the hard questions in front of everyone. I think my 4-5000 is worth at least that much.


boy (12/22/2005)

Comment: Hello again! This is for those of you who are going to the open house. Make sure you talk to the person next to you as to what kind of fee they are paying. It looks like the fee is varied from noe day to the next because they tried to get as much money out of you as they can. Make a pack with a couple before and after to compare. Ask intelligent questions in front of the group; they will tell you to wait and talk one-on-one with your saleman. That because they dont want everybody to hear it. Do it anyway. This is for those of you that are member. This is how you play the game. Local vendors and contractors are a joke! They knoe that you are a member and expecting a discount. So they jack up the price; actual cost is 1,000, the contractor jack up to 1,150 and discount you 15%. Now we right back to 1,000. If you have to use local contractors, here is what you do. Call them up, and they will ask you how you get this business info. Tell them thru the web. Ask them for a qoute and ask other contractors for the same. If it is within reason then mention that you are a member of DB. They probally give you 10% or 15%. They will try to say Oh that is the memeber's qoute then bring up other contractors qoutes and make them look like a fool. Then they will either give you the discount or risk loosing you business. Do not buy everything thru DB. It is true 40% is hard to find. It is mostly in furnitures and lightings. Do this, compare Ashley furniture, Harverty, lighting such as chandelier, etc., large electronics and appliances (The store only makes probaly max 20% on large electronic and appliance. Because of the item obsolete so fast and high cost, they only carry a few item in store. More model they have to go thru vendor just like you would with DB . Do not buy small electronic, toys, tools, outdoor furniture, BBQ, everyday use item and especially item less than $300 in value thru DB there are no saving and you cant return. Buy it at the store, dont like it , return it, buy another one. You have to know what you going to buy and then go and compare with the local store and the web to see if it is worth it. Do not use custom home improvement with DB. They will rip you off if not carefull! Good Luck


almost suckered (12/22/2005)

Comment: Here was my experience. I became a member. It seemed that if everything they said was true, it would work out very well for us. We needed new windows for the house so we called our Direct Buy location and they indicated that we needed to talk to the supplier directly because they didn't know anything about windows. So much for the great service and high membership fee, but I agreed to do that. I received the quote for my windows, but because I was a bit suspicious, I did not tell the supplier that I was a Direct Buy member. I called Direct Buy with the model numbers that I needed and they said I needed to call the supplier and have him send them the information. So I did that, and to my surprise received the exact same quote, plus a handling fee, plus shipping. None of which were on the original quote. Now I was pissed and knew I had been suckered. I asked for my money back and they refused and said that the supplier must have made a mistake. When I called him, he said I was supposed to tell him I was a Direct Buy member. When I asked what pricing he would have quoted me, he said list price, that is what Direct Buy asked him to do. He said always can sell cheaper than Direct Buy. When I confronted the Direct Buy location, they just talked in circles and said they would get back to me, but they never did. I then went to a home show they were at and requested my money in their booth. They refused at first, but when people overheard our conversation, they just left the booth. They did end up giving me my money back which appears they don't do often, but you have to be persistent. Since then, I have talked with some of their other suppliers who have indicated this is common practice. Based on my experience, even if you plan to spend a lot of money, you will never get your money back. The more money you spend, the easier it is to bargain for a better deal, and you don't have to pay a high membership fee, wait for weeks to get your product, plus you get to see it before you buy it. All the advantages of not being a member without all the hassle and cost.


BigTex (12/21/2005)

Comment: 1st to the Directbuy employees posting here, why would you ever post such slanderous, demeaning post about former, current, and potential customers? It really does leave many who come here for info, questioning the integrity of your company, your business, and your employees. An honest business would not need its loyal employees to post such garbage to prove it is a reputable company, its product and corporate culture would do that. To those who spent $5000 to save money, I say press on and do not feel guilty for doing what entrepreneurs do everyday, they spend money to make money, unfortunately you fell victim to a scam. To those who have not invested in this fraud I say look at the warning signs and compare what you want to what you get. For $5000 why would you have to go to every merchant in your local area to compare prices, you paid them 5g's, that is the least they can do. At Sam's club, with your membership, they will shop around for the cheapest car you specify potentially saving you thousands. 2nd, why would you spend $5000 site unseen to save money ? Even Costco will allow you to tour their facility before you become a member. 3rd, look at the treatment the employees put you through if you complain. If you still join DB after reading this site, then you get what you deserve.


depressedDBmember (12/21/2005)

Comment: member1023901: Are you a DB franchise owner?! If so, is there some way to legally opt out of this terrible deception? I joined last month and realized the terrible mistake I made; most of the negative comments left here are quite true for me. This is not a smear campaign but rather a public service that I wish I had found BEFORE I stupidly paid over $4000CDN at the introductory session (here in Ontario). The real people who should be sued into complete collapse is Directbuy, or UCC Total Home or whatever they change their operating name to every 2 or 3 years. Member1023901, you speak of no bad experiences whatsoever; you must be really naive or haven't been with DB for long enough (or simply out and out lying). The service is terrible- non existent as some people have correctly said. And I just got my order pushed back again- now I know why, according to the post further down by John. If you're only paying $450 per year, then you got a deal on your membership or you're lying. I can hardly look my family members in the eye because I feel I squandered our money in an opportunity to save, that turned out to be a scam. I hope 2006 is indeed better than 2005 because our Christmas has been ruined by my stupid, stupid, mistake. I am too embarrassed to tell my neighbours but I am all for warning everyone here to be careful and study all they can about Directbuy before they join. $4000 is a good chunk of money to put down on promises of deep savings which are not always there for the items you want or need.


member1023901 (12/21/2005)

Comment: I joined Direct Buy recently. I was searching on google and came across this website. The posts in this website are nothing short of smear campaign by competitors. They should be sued beyond recovery. I have placed over 5 orders since I joined. It is nothing but pleasure buying from Direct Buy. Very good selection. Good products. Great people. What else can I ask for? Yes there is a membership fee. Even if Direct Buy were a non-profit organization, they would still need to charge membership dues to run the place. I have no problem paying $450 per year for the outstanding service. My family thanks every Direct Buy employee and management for this outstanding service. Happy holidays and 2006 will be even greater than 2005. Every one of my neighbors will be a Direct Buy member once they see my new kitchen.


stung (12/21/2005)

Comment: I joined Directbuy almost a year ago and I'll just say that for the most part, the negative comments here are sadly true. I joined because I believed in the concept of buying directly from the manufacturer and the information sessions and marketing made it all sound like there were no problems and that saving massive amounts were a no-brainer. Contrary to what the guy says below, I have spent about 13,000 but I am no where near re-couping my membership fee. What burns me up is finding stuff in regular stores and the internet for similar or even cheaper prices(!) All of the horror stories about after service and care are right. I swear my DB store has caller ID and refuse to answer the phone when they see its me calling, wondering where my stuff is. All I can say is be very careful and keep your head screwed on right if you go to the membership introductory session. Go through these pages and find all the info you need to make the right decision. Just don't make the mistake I made.


curiousGeorge (12/21/2005)

Comment: Wow, what a site! I just went through the pages, past the pockets of junk, and found out more in an hour than I could have in several hours spent at the Directbuy open house. I actually came looking for the membership fee amount. LOL No wonder they keep it a secret and only reveal it under heavy pressured sales tactics. After viewing the slick infomercial on TV, I knew this was too good to be true! When you can't look extensively throughout the catalogues over several days to do real comparisons, then you're putting down $5000 on faith and I don't think these guys are trustworthy- just look at the blatant campaign of junk postings! Pretty amateurish, if you ask me, but this tells me more about the lack of integrity in DB's business plan. So, I am not going to any open house and I am not going to put out $4-5,000 on faith. Thanks again for everyone who took the time to post their experiences- you just saved me and a bunch of people some real headaches! Merry Christmas!


JohnTownsend? (12/21/2005)

Comment: Looking for meaningful feedback on DirectBuy web search for DirectBuy? Just scroll past the following 8 or so junk postings put up by some 10 year-old hired by Directbuy to obscure the real (negative) ratings. There are plenty of reasons why DirectBuy web search for DirectBuy doesn't want you to read the real informative posts further down the list on these pages. Just be patient and scroll through the crap; it'll save you about $4000 in DB membership money. I am taking the liberty to re-post an excellent comment left by a person named 'boy' on the Directbuy of Richardson thread: "Comment: Here's how it works. On the avg you will save 40% on all the items you purchase thru DB. With a membership of $4,500, you have to spend $11,250 in order to re-coup your fee: ($4,500/.4). So now you have spent $15,750 for your items. (actually others have posted that it will take a minimum of $25K or more because the discounts of 40% are typically hard to find at DB). At this point you break even, like if you went and paid full price for those items. Anything you buy beyond this amount will be your saving at 40%. So if you spend another $10,000, you will save $4,000. But by now you've spent $25,000.For those of you planning to spend less than $15,000 over 3 yrs DONT JOIN! NOTE: DB also has to reach the minimum purchase amount from suppliers and after that they also have to meet minimum re-order amounts. If they fail to meet any of the requirements, they have to pay a fee. This explains why members are routinely told that their orders are delayed or that the shipment dates have been pushed back. This happens alot,resulting in frustrated members cancelling their orders. DB actually waits to get more orders from members until they fill the minimum req.If the value of the items is greater than $750, you're probably OK but for small items like $200-$350: good luck getting them. Remember, DB's talking points are based on SUGGESTED retail prices which is 2 or 3 times over the cost. Retailers wanting to stay in business rarely deal at that price: they'll always sell at discounted prices. Some retailers can save you even more because they buy in larger qty. Supplies are plentiful these days. You can find some really good deals thru the net. Now you know how it works! Another point for DB members: Why is the shipping cost explained as an estimated cost yet there's never a refund? Huh? Certainly DB is not going to pay more to ship the items to you. Everytime I asked 'they said it is an estimate, you will get a refund if it is less". Well 1st of all, the shipping charge is being handling thru the vendor. Well, then why does DB contimue to say I'll receive a refund! I never have, not one cent! As for negatives comments they are true because I am also a member. I did re-coup my fee because I spent $26,000;mostly furniture and large ticket items. But it was not fun! Remember, if you plan to spend under $15,000 DONT DO IT. Everything you need to know is out on the web, before you buy.


Inspector (12/20/2005)

Comment: Before you go to their sales meeting, bring with you a list of a few high ticket items you are considering purchasing. make sure you have brand name, model number, etc. Ask them to quote you a price and delivery date. You will leave with your wallet intact and a smile on your face, knowing you were not ripped off.


Ralpht (12/19/2005)

Comment: Agree Bakajani! I've been in sales 20 years and the only thing worse than the childish responses here was the actual presentation by DB. After watching the movie filled with mindless drones and dribble talk the sales guy I met actually became angry when I asked several relevant questions.His lame tactic to make me feel uncomfortable in a crowd failed miserably.This guy actually used the ploy that I was the only one that didn't get it.So instead of answering any of my questions he tried to bully me in to signing up. A complete waste of my time, If I knew first hand you had to hand over a few thousand dollars instantly, well , I would know its a scam. I took the time (2 hours) to read all the threads, I suggest if your spending $4000 you do the same.


bakajanai (12/19/2005)

Comment: I find it annoying to come to a useful site like this and have to deal with the unscrupulous actions of a company like Directbuy. Hiring spammers and junk marketers like Junkking actually hurts Directbuy's reputation than helps it. Why would anyone wanting to defend Directbuy have to resort to such lows in intelligence and integrity? Baffling, really and an obvious mistake for it damages Directbuy. I was curious about the DB concept when I saw an infomercial the other day on cable tv. But I changed my mind and decided to stay clear away from directbuy after seeing them employ such imbecilic characters slinging their mess. What a collosal waste of a person's ability, time and potential! Visitors to this website looking for information on Bestbuy are advised to go a few pages beyond this one to get a clearer grasp of what Directbuy is and the structure and mechanics of their deception. A message to DirectBuy web search for DirectBuy: continue to employ these junkmailers and your potential customers will continue to flee.


brendapascal (12/18/2005)

Comment: Thank-you, thank-you, thank-you! I watched an infomercial on the shopping channel and was about to make arrangements for getting an invitation to the open-house, when I came across this site while looking for information on Directbuy. Thank God I did because I realize now what this is all about. Yes, previous poster, you are right, if you just dig through the junk postings here, you come across a lot of important information. Ands yes, there is a (suspicious) pattern to the positive 5 star ratings, and a more full and substantial pattern to the one and half star ratings. Personally, I can't see what the motive would be for the long list of people sharing their bad experiences with this company. If this was a legitimate and credible company, then why the high pressure sales tactics at the open house? And why not give more disclosure to what is in the catalogues? And why the hush hush about the scary $5000 initiation fee that is only available at the open house? Sounds just too fishy to me! $5000 is a pretty hefty amount to take a big risk on promises of savings, when you can't spend some time looking at the catalogues and determining for yourselves if it is worth it or not. Sounds like a scam. Well, I suppose this comment will be followed by the same pattern of junk and 5star postings by the 'idiot'.


madDBmember (12/18/2005)

Comment: Hey dbmember: who's trying to manipulate who?? stop being the "IDIOT" who gives himself away by consistently using the pronoun 'idiot' to refer to all who have shared their candid experiences and views of DirectBuy web search for DirectBuy's service. And would you please stop flooding this useful site with your idiotic and imbecilic junk posts like these just below mine (and everytime a legitimate post is shared here)? These negative posts are the truth about db, and let me explain why, on your terms. I was a fool to have become a DB member a year and a half ago (actually I guess that makes me an 'idiot' because I paid considerably more than the $4000 people are reporting to have paid for their initiation fees, on this site). Now let me rate the 'SERVICE' as unequivocally POOR! Why? you've been a member for just 2 weeks, so you've a lot of truly disappointing experiences ahead of you. Let me tell you what is likely in store for you in the months ahead: let me count the ways...

  1. Finding and ordering everything through catalogues is a pain.
  2. the promised huge savings simply not there; you have to hunt hard for them!
  3. the brand names are not there- yeah, some of them are there but the known branded items are not deeply discounted
  4. the after care service is more than a nightmare- it is non-existent. Now you claim to have saved twice your membership fee in the past 2 weeks- let's see how many months it takes for you to get your order! That's because none of the goods are in stock!
  5. everything gets delivered to the db warehouse and it has to be picked up or 'processed' within 2 weeks. Don't bother trying to phone DB; they don't answer or return calls.
  6. did I mention poor to non-existent aftercare? I ordered my kitchen cabinets and there was a problem with finish and dimensions! there isn't enough room here to explain the nightmare I have gone through trying to 'return' these goods. Let me just say, if you're joining DB because you are building a new house or renovating it, forget it. My kitchen is torn apart and unusable for the protracted amount of time its taking to put my new cabinets in. This debacle is costing me far more than the DB membership fee!!!
  7. hidden fees such as the handling fees, re-stocking charges and delivery fees.

I should probably add the sizable membership fee that is pretty well kept a secret until the orientation-open house session. All of these fees pretty well kill any fantasy you might have had from the well promoted illusion that you'd be saving a lot of money. The so-called 'real value' of a DB membership assessed by real (disgruntled) members like me is that this is a bonafide SCAM. I have tried every way to make my membership work for me- through expensive renovations that I thought I would save from joining DB. Previous poster says anything can be done under freedom of speech. Well I would reply by saying that your fake 5 star testimonials and spewing of junk posts is the real attempt at manipulation! If you are a DB franchise owner f


dbmember (12/17/2005)

Comment: I cannot believe the manipulation by these negative posts. I guess any thing can be done under freedom of speech. I almost decided agaist joining DB after reading posts by these idiots. I joined DB last week and already saved twice the membership costs. Rarely people with good experience post on web sites like this. I want to make sure that everyone understand the real value of DB membership. The only people who will lose in DB concept are retailers. Great products and truly buying direct. I would rate the service as EXCELLENT. Stop reading junk on sites like this and actually evaluate the service. I am sure you can trust yourself over these idiots who are all attempting to manipulate us for different reasons.


stennard (12/17/2005)

Comment: Wow, This business is a complete scam. It overloads the interent so if you search for information about their company you just get links to the same home page, which hides links like this one that exposes the truth about their tantics. How does a membership fee of over $4,000 justify $50,000 in savings. It doesn't make sense and I rely on the good old saying, "If it sounds to good to be true, it is." Any company that claims to as successful as directbuy claims would probably not change thier names unless trying to change the public image. If yoru such a good company you would not want to change the image. Here is some history on directbuy:

Company Background

Year began: 1971 Franchising since: 1972

James L. Gagan founded UCC TotalHome in 1971 and began franchising the following year. Based in Merrillville, Indiana, the private company has over 90 locations throughout North America. And here is some company information you might not be able to find.8450 Broadway, P.O. Box 13006 Merrillville, IN 46411-3006 Phone: 800-827-6400 / 219-736-1100 Fax: 219-755-6208

The information above is for franchise information, that would seem to me to be a home office. This web site is great for getting the truth out of this company, the directbuy marketers didn't post so much garbage in retaliation. You can tell they are amateurs because one of the first rules to allegations that are not supposed to be true is not to even acknowlege the rumor. All marketing is trying to do is make sites like this lost in the internet or try to shut these sites done. I will email this site to everyone in my address book. I hope they do the same.


newhouseowner (12/17/2005)

Comment: Wow, I came to this board through a search for directbuy on google, to see whether I did the right thing after deciding NOT to join Directbuy, at the Mississauga DB in Canada. The postings 3 or 4 pages back gave much relief. I declined to join and was treated like an imbecile by the Directbuy people. The whole affair smelled fishy to me. Why didn't they say anything about the $4000 sign-up fee, or a proper look at the catalogues, or directions to this site (or any site) to read real member's stories and comments? And why the rather harsh ban on joining for life if you don't join right then and there? Now I am relieved to know that you really don't get much of a savings on DB orders- especially after you figure in the hidden costs, delivery fees, etc. At least at places like Homeshow, Bestbuy, Sam's Club, etc, you can actually see the product and talk to someone about it. There's even the provision for returning things that don't work out. I wonder if the disgruntled poster below who keeps posting junk is a worried DB franchise owner. Well, thanks to the posters on this board, I don't feel so bad after declining to join.


relievednthankful (12/17/2005)

Comment: Phew! thanks to all the legitimate posters here (not the poor guy who keeps flooding this thread with vulgar junk- I think he hates furniture retailers!)for saving me and my family from wasting an evening listening to a deceptive high-pressured sales pitch. When the rep phoned this morning to set up an invitation for the intro session, I was able to confidently decline. When asked why, I simply said, do a search on the the internet and go read the comments on Directbuy at www.ratethatcompany.com. You have to wade through Benjamin's cluster of 6 or 7 junk postings to get the real take on Directbuy's pros and cons. What I have read from most of the pages here is that Directbuy is a slick mail-order operation that has to change its name every 2 years or so in order to flee from its shady reputation. They rely on heavy and expensive television infomercials that rely on deceiving the consumer (who's always interested in saving some money- who isn't?) into thinking he or she is getting a great deal by paying $5000 bucks up front. Well, as someone pointed out, by the time you figure in the: protracted wait time to get your stuff, very poor-to non-existent service and after-care, handling charges and delivery costs from the DB warehouse, consistentluy late delivery and lack of legitimate brand names, etc etc, you're actually far short of the thousands you're supposed to be gaining. The worst thing is that you have to look for everything through a catalogue and read descriptions of things yiou cannot touch or feel. And I don't know what the vulgar poster below has against retailers. I thought DB was about more than furniture but I guess he's revealing what they sell the most. And may God help those who joined because you've got to buy a helluva lot of furniture at Directbuy to make up for the $5000 dollars you paid to join. Thank God for the internet, where people can share their experiences with others. You all (including you, Benjamin) saved me $5000 and sveral years of regret, not to mention a whole evening of having to listen to some poor sales person trying to make DB's profit up front in the first session. And Benjamin, get a life will ya? Spending a whole evening typing out these silly pro-DB posts after someone else posted their disasterous experience with Directbuy is a waste of time- like the Directbuy open house!


markupking (12/17/2005)

Comment: Pricing Your Products To Cover Your Expenses

In order to determine the price at which you will sell your products, you must consider: The wholesale cost of the item Your overhead and labor expenses How much your customers are willing to pay What your competitors charge This appendix will focus on the first two topics. (The marketing section of this guide discusses the last two topics.) This appendix will show you how much you should add to the wholesale price of the item to cover your overhead and labor expenses. You will learn how the pricing of individual items affects the cash flow of the entire business. When you order merchandise for resale, your supplier gives you an invoice. You calculate your retail selling price by taking the wholesale price (your cost) from the invoice and adding an additional amount. That additional amount goes to cover your overhead and labor expenses, and leave you with a net profit. You need to price your products high enough so that you do not come up short. The question is--how much should you add to the wholesale cost to generate the right amount of cash from sales? Seven Steps To Pricing Your Products So That You Cover Your Expenses Step I: Project Your Overhead and Labor Expenses This projection is the same as the one you did in "Step I" of the "Cash Flow" section. Simply list your expenses on a spread sheet and determine how much cash you need to cover the total. Step II: Calculate Your Gross Profit on Sales Gross profit on sales tells you how much cash you generate from sales after paying for items. You should be able to cover your expenses and earn a net profit from these extra dollars. Continuing with the example from the "Cash Flow" section "Step III," you operate an appliance store that has weekly overhead and labor expenses totaling $2, 000. The store has $9,000 in sales each week. You estimate that the wholesale cost of the goods is $6,000. How much cash (gross profit) do you need to cover the $2,000 in expenses and earn a $1,000 net profit? Sales ($9,000) - Wholesale Cost of Goods ($6,000) = GROSS PROFIT ($3,000) Gross Profit ($3,000) - Expenses ($2,000) = Net Profit ($1,000) You generate $3,000 ($9,000-$6,000=$3,000) to cover your expenses. This is your gross profit. After you have paid for your goods and covered your expenses, your net profit is $1,000. You should calculate your gross profit each week (sales--wholesale cost of goods) to make sure you generate enough cash to cover your expenses. Step III: Determine the Types & Quantities of the Items You Want to Buy Before you calculate the amount you should add to each item you sell to cover your expenses, you need to decide what items you want to buy. You select products based on the number you expect to sell, the wholesale cos


fivestar (12/17/2005)

Comment: 5 Star service, 5+ star product line up, 5++ star pricing. Nothing to complain. We were members for last 10 years and saved a ton of money.


test78 (12/17/2005)

Comment: DirectBuy web search for DirectBuy is a great blessing for consumers who are getting ripped off by the retailers. I joined recently and found the service to be even better that retailers charging 2 times markup. Nothing to complain. Most of the negative posts are by people who could not afford the membership dues or probably by retailers. Check it our for yourself. It is a great concept.


Retailer9 (12/17/2005)

Comment: SCREW DIRECTBUY. I AM A RETAILER IN CANADA AND I WILL BE FORCED TO SHUTDOWN VERY SOON. WE CANNOT STAY IN BUSINESS UNLESS WE CHARGE 50% TO 100% MARKUP. THESE IDIOTS FROM DIRECTBUY GIVE AWAY THINGS AT COST AND SCREW US. STOP SHOPPING AT DIRECTBUY COME BACK TO US. IF YOU DO NOT BUY FROM US WE WILL BE OUT OF BUSINESS. WE CANNOT SEND OUR KIDS TO PRIVATE SCHOOLS ANY MORE. HELP US HERE PLEASE !!!! WE ARE JUST HONEST BUSINESS PEOPLE THAT HELP YOU TO BUY RIGHT FURNITURE FOR YOUR HOME. I DO NOT UNDERSTAND HOW THESE IDIOTS CAN SELL AT COST. I HATE THEM. I HATE THEM. MY KIDS WILL BE GOING TO PUBLIC SCHOOLS LIKE COMMON FOLK. I HATE IT. MAKE IT YOUR 2006 RESOLUTION TO BUY LOT OF FURNITURE AND HELP US OUT HERE.


DirectScammed (12/15/2005)

Comment: Real Members can be idiots too- at least that's what I can say after wasting 3 hours of my time and the WALKING AWAY from a THIS SCAM, tonight, at a DB open house. Since they took down all of my personal information (phone numbers, e-mail, address- for mailing my invitation package), all I am willing to say is that I am in Canada. First time visitors to this board looking for information on DB before going to your open house: there is a ton of vital information regarding the truth behind Directbuy buried in these pages. You need too look past the cluster of junk postings and 5 star comments made by the people running the DB scam- and it really is a scam. Every time a series of honest testimonials of disappointment with DirectBuy web search for DirectBuy surfaces, the Directbuy cockroaches creep in and launch a bunch of junk postings like the 6 0r 7 that appear directly below this posting. In the 1 to 3 star posts, you'll find the bitter truth of what is on the line when you sign the DB contract and hand over $4000-$5000 in sales commissions right up front. Take the time to read all of these and you'll get a very accurate view of what happens in the open house orientation and a pretty good sense of how the scam runs. Then you will see exactly why the junk postings and the laughable sales talking points are repeated over and again. There's a lot of deceit here:It starts with well crafted infomercials seen on the shopping channel in which paid actors are dressed and made-up to be just like you, and talk about how happy and fortunate they are to be reckless consumers. 2) These actors never tell you: a) hefty $5000 membership fee b) DB keeps no inventory- all is mail-order. C) Virtually no after-service d) Only a handful of well-known brands e) Price is most often available or beatable by non-DB vendors f) Handling fees for everything g) Goods arrive late- sometimes half a year. h) Must pay to have the goods shipped to your place. i) No after service. J) Very high pressured sales team, employing unreasonable tactics like: making you sign and pay immediately for fear of being banned for a number of years. Want more truth, go through these pages and see for yourself. Good Luck. You're only an idiot if, after reading the legitimate posts here, you proceed to join DB


realmember (12/14/2005)

Comment: Do not trust the idiots on this site. I am a real member and saved a ton of money. If you are in doubt, check with other members that are shopping at your location. In my location, I can always see at least 10 to 15 members shopping. Check with real members. They will tell you the facts. Most people posting on site are Retailers who cannot swindle you any more. Imagine charging 2 to 3 times cost and suddenly cannot rip of customers any more because of DirectBuy web search for DirectBuy. I can understand the frustuation but get real. It is just useless to fight the wind. Just flow with it. Buy a DirectBuy web search for DirectBuy franchise and join the new economy. My advise to all consumers, you were deceived by these retailers all these years. Do not fall prey to their junk here. Do real research. Check with local BBB, Check with local govt agencies, Check with real members. DirectBuy web search for DirectBuy has been in business for over 30 years. It is the best thing that happened to my family. If DirectBuy web search for DirectBuy did not save so much money, I fail to see a reason as to why these retailers getting so desperate.


bdatcabdes (12/14/2005)

Comment: My wife & I were thinking about joining, but one thing hung me up pretty seriously. Why do they tell you that a second attempt at membership isn't available for 7 years? That felt a little funny, because they blame it on the idea that they don't want you finding out all their prices, then going down to the neighboring stores and telling them that if they don't match the price then you'll just go become a member of directbuy and get it there. The problem? They don't allow you to look at the price books on your initial consultation anyway. (At least we weren't allowed to at the one in Liberty, MO.) So what difference does it make to them if I want to come back & join?


Earthmamma (12/13/2005)

Comment: I'm from Canada and my dh and I joined about a yr ago. At first we thought it was great...we could get a Serta Perfect Night King pillow top mattress for only $1700! Holy crap...trying to GET the thing to our house was another story! We had to pay a private moving guy (and there is a limit of 7 business days to pick up your merchanidise!?). So finally after waiting 6 weeks for the mattress, we finally got it almost a week after it was shipped to the DB store. Since we don't OWN a moving van...if we ever want to buy big ticket items such as beds, couches, or large appliances, we'll be paying to have them delivered. We are now in the process of getting ready to do home renos (kitchen cabinets, floors and appliances). I know many people here have said "I saved thousands..." According to WHO? Direct Buy catalogues? All you have to do it go online to the actual company's website (I went to all of the appliance sites to see what the savings would be) and all of the appliances (except ONE company) were HUNDREDS MORE from DB!! How exactly does that work?? So I pay $4000 CND to join, and then I get to buy MORE pricey items fom them?? Oh what a dream! (sarcasm) I've only found savings on GE appliances so far...which, I could get a comparable appliance from the official Kitchen Aid web site for $200-$300 less! These items are supposed to be the ones we save 40-60% on aren't they?? So far, I have NOT seen this savings on ANYTHING but our mattress! So...we could have gotten our mattress for $2000-$2200 on sale in a store...and still had some of our $4000 membership fee left. but instead we are still out thousands of dollars. Now we will probably not even be able to save anything by doing our purchasing there for our renovations. Is this not supposed to be the "ideal" situation for saving money according to DB? People who rely on what DB says is a savings need to go to the actual STORE or web site of that item and see if what DB says the MSRP is...actually IS! From what I've researched...the MSRP DB is giving me is $350+ MORE than it actually is!! So in actual FACT...I’m saving NOTHING (but they tell me I’m saving $350!) How do I get my membership fee back??? What are my rights here?


CathyPerl (12/11/2005)

Comment: How pathetic and absolutely deceitful the last 3 posters are. Isn't it rather strange that when the 'real' ratings for Directbuy (written in brutal accuracy and detail) emerged two pages below, that people have either tried to sabotage this page or have tried to counter the damning information with these falacious 2 line statements like 'best thing that ever happened to our family'. New visitors to this board looking for information on Directbuy: beware of these short 2 line 'testimonials' that sound suspiciously like the actors on the DB infomercials, or poor fabrications made by DB salespeople and franchise owners. No shop or service deserves unequivocal 5 star ratings, especially when there are so many genuinely disgruntled people posting their negative experiences here throughout these pages. I fell for this scam over a year ago when it was still UCC total home (ever wonder why a successful business would ever want to change their brand name?). My husband and I were building our home and the DB experience has been so disappointing. The advice that fret gives 2 or 3 posts below is simply unbelievable. Anybody building a house for themselves would be best advised to know 2 important things: You cannot get the quality brand names you think you will get when you join. You can depend on the ordered items to arrive much later than you and your contractor expect- and you have to make arrangements for getting your goods from the DB outlet to your building site. The worst part is spending hours pouring through catalogues(!) and going with descriptions of stuff you cannot touch, examine and feel. After-care and service on everything you order is almost criminal: there is none. Every DB member has a story or two about the non-existence of service and help after you join. This business is mired in deceit from beginning (infomercials) to end (the open house by invitation). The scam is all in getting your $4000-$5000 (which they do not reveal on the infomercials, information packages nor in the communications leading up to your open house) up front, and not delivering what you are led to believe that you will be getting. Just because a company runs their expensive, slick ads on television does not qualify nor validate their business. Readers and visitors to this board. take the time to read through all of the posts in these pages and I implore you to keep your head about you. You've been warned!


Benjamin (12/10/2005)

Comment: I saved over $8000.00 in 7 years just buying gifts for family and friends. Saved another 12000.00 buying dining room, and bedroom furniture. The best thing that happened to our family.


fret (12/10/2005)

Comment: I have saved significant money in building my house and would like to recommend to anyone who is building, if you have a DirectBuy web search for DirectBuy near you definitely check it out before you start building. We saved easy over 25,000 dollars, and could just go to the one place to do all the stuff you need to do in building a house


junkie (12/9/2005)

Comment: I love DirectBuy web search for DirectBuy. Great selection. Saves me lot of time & money. My wife loves the selection. My kids love the DB Kids room. It is hard to find anything wrong with their products or service. Most service people call me by first name when I visit.


Harold (12/6/2005)

Comment: It would appear that the DB owners and supporters are attemting to have this thread shut down by posting vulgarities and the like. I hope the webmaster can edit out any posts that are not on topic or contain foul language. I can't imagine how depraved some people are to do this.It just goes to show you what lengths these DB people will go to.


bestdeal (12/5/2005)

Comment: I give 5 stars to DirectBuy web search for DirectBuy.Walmart smashed all the retailers selling low end stuff. Now DirectBuy web search for DirectBuy is smashing the retailers selling high end stuff. Retailers are getting hit on both ends. DirectBuy web search for DirectBuy is the best thing that happened to American Consumers. You can really buy all the dream products at costs below what most people on this site pay for cheap stuff. I just remodelled my house and you can all come and check out all I did. Most of the products were purchased from DirectBuy web search for DirectBuy. I saved lot of time and lots of money. I agree with another post here that dues must be increased. The current dues are so low and causes the non sense. What is wrong with charging a fee and prividing a service. It is not a scam because it is unconventional. A scam only survives for a year or 2. This company has been around for 35 years and advertising on all national media. The ads run on CBS, FOX etc. Check out guys


LK (12/4/2005)

Comment: Wow! Thank God I researched before going to the invite. From what everybody is saying, this is just another high pressure tactic to get people to join and say goodbye to their money. First of all, any honest company will never use pressure tactics to get you to join. Second, if you can't join ever again after leaving the meeting, than it may be for the better- because DirectBuy web search for DirectBuy doesn't want you to go home to think about it and realize you're being scam. I rather take my $3000 and pay more for furniture at retail than plunk it down on a membership that will only give me grief and buyer's remorse. This company has "SCAM" written all over it. Why take the chance?


mmlevert (11/30/2005)

Comment: Its good that Frank can spend a couple of thousand at his leisure,most people can't.Frank's not looking for things to buy yet he can spend a couple of thousand on a membership and admits it will be awhile before he breaks even! This story is so fishy I can smell it all the way up here in Toronto.So you join a club that's sole purpose is for buying yet your not buying.Well that makes as much sense as the DB selling pitch, what a load of baloney. Frank points out some other interesting things.If you don't like the idea of DB and have had problems with DB you are a FOOL or an IDIOT.Frank also is an ally to the eloquent response of Rothira. DB is a business franchise designed to fleece the public.The only winners are the DB owners who rake in the cash for doing minimal work.Its a catelogue ordering system for items no one wants.The difference is you get no service , no showroom and when you have a problem they don't care because DB has your money up front.There is no incentive what so ever to provide you service because they already have your money. What recourse do you have with a company that already has all your money , none.Not all DB owners are bad, but from reading a lot of the other websites like ripoffreport a great number of them couldn't care less once they got your money. You have to admit, if you own a DB franchise and your an ex condo timeshare shark, experienced in high pressure sales tactics your laughing all the way to the bank. It also seems that all DB people own at least three or four hot tubs. We get the point, if you need several hot tubs spread around your palace, DB is the place to be. Ert89, whats this about selling your house and wife!Do you have a negative attitude towards women?Do you feel women are possesions to be bought and sold?You really have some deep personnal problems,but heck, life is easy when your lounging around with your $400,000 purchases made in one year.(Just so you know ,your really quite credible, that was sarcasm)


frank2 (11/30/2005)

Comment: Frank here again, I'm still neutral because I haven't purchased anything yet. But rothira is right, this site is a joke. Let me make this clear for the FOOLS who are posting. The math supplied by the FOOLS here is correct. If you're only going to spend $20,000 on purchases at Directbuy over 10 years it's not worth it, you won't save 50% on your money. If you don't buy big ticket items, if you always buy cheap, obviously Directbuy is not for you. If you like store shopping and wide selections DirectBuy web search for DirectBuy may not be for you. However, I will say I just priced a lowest end Hot tub from DirectBuy web search for DirectBuy. I know this is cheating but when I went to the discounters hot tub blowout sale the same tub was a high end model priced $2000.00 higher. I HATE shopping around, I hate spending time in stores mapping out the best product/price/features. Retail shopping is not my thing, but it certainly has its place and is often necessary. I don't intend to buy EVERYTHING from Direcbuy, but I will buy enough to easily justify my membership. If you joined Directbuy with no intention of buying anything there and are spending your time "looking for something to buy", you got it all wrong. This might be my last comment, I'm not here to educate IDIOTS. And no, I'm not an employee. I'll come back one more tme when I break even on my purchases, it may be a while though, I'm not "looking for things to buy".


rotiRAT2 (11/24/2005)

Comment: Save your precious energy levertm. Both ert89 and rothira are TROLLs. Probably DB franchise owners or their sales people, who just abhor this site. BTW, your math is correct re ert89's claims of saving 200K. Who could fill a house, let alone a barn with $400,000 worth of funiture and appliances? Can you imagine trucking all of those goods from the DB outlet??!! And since we know that DB doesn't offer the major brand names nor high end manufactures, ert89 must have a helluva collection of hot tubs, triple layered flooring, and armadillo hide sofas. Real wealthy people wanting to spend $400K on furnishings don't shop for their stuff at places like DB! Readers to this site will read the other legitimate posts, like yours levertm, and see what's what.


levertm (11/23/2005)

Comment: ert89 is exactly right. Raise the fee to $30,000.Since people have a problem with $3000 this will help!?1???? I posted my issues here pages ago.Once again I bring up the obvious, who would be DB's main clientele? I beleive the average household income before taxes is probably $70,000,heck lets fudge it and move it up to $85,000.How the heck is the average person going to save $200,000 like ert89, well of course there not going to.To save $200g you would be spending around $400g,yes? So myself with my puny house worth around $300,000 with a mortgage, kids going to school, car payments etc I'm not in the market to spend $40,000 or so on crap let alone $400,000.I really don't care for Db , they really should cut the charades and point out that to make money on this you are already in the 1% of the population that earns big bucks in the first place to be able to join. Anoynmouse. Why is it fair that DB employee's "have to eat"and get paid but the retail guys who employ over 50% of our population shouldn't get paid? Your logic should apply to everyone should it not! Guys like ert89 who can afford to pay huge money to save huge money just points out one thing.Eventually when we drive all the retailers out of business and manufacture only in India and China most of us will be unemployed and it won't matter how cheap things are because we will have no money. DB wants to cut out the retailer and offer a catelogue service.Its really to bad because most retailers now don't sell on suggested mfg prices, they sell on a small margin to keep them in business.Most are quite fair, the few that are not don't last. So to all of you who love DB wonder where you would stand if your job was outsourced to someone in China(slave labour) who works for $3/hr.While your wondering ,its probably people like ert89 who own a company, put a few hundred people out of work so he could relocate in Bombay so he can make even more money. Db 's politics are not for me.They offer a cut rate catelogue service, offer no service, have no showroom and are quick to point out the evil retailers who charge a profit yet DB charges a huge profit up front.The irony! Rothira:Your comments say everthing about you.


jeronimo94 (11/23/2005)

Comment: Like many of you I just joined DB. Two years ago I received an invitation in the mail to visit one of DBs showrooms, I declined for two reasons 1. I was renting at the time and didn't see the benefit 2. Refused to pay a membership fee just to shop a couple items. But here I am today a member of DB. I am still trying to convince myself that it was worth the investment. Let me tell you what drove me to make the decision to join. I just built a house and already I see myself spending a few thousands with still a far way to go. To make a long story short I saw the opportunity by becoming a DB member to save on items in the future. Note I realize that I would not be very happy within the first 3yrs but eventually I will see savings 3-5 yrs out and even more 5-10yrs atleast thats my plan. Let me tell you about my Openhouse exp, I hated it, the pre-recorded interviews was definitely not why I joined. One thing that was different from the comments on this site is they didn't talk about fees until the end and even after the show when I met with one of the Reps for 2hrs and took him thru a serious of questions, he too talked about member fee till the end. One interesting thing though Electronic will not give you the big savings you expect and surprisingly they told us that at the OpenHouse?. I did take examples of items and cost to compare. One item was panasonic camera DMC FX8 cost at CircuitCity? $318, DB cost $320 for the older model which was FX7. But then I priced a livingroom set Asheley cost $3100, DB cost $1700. I priced a couple more items that I would be buying I the near future and they were all cheaper than the retail stores in my neighbor hood. Keep in mind most were furniture like items. And I think that was my deciding factor to join.


ert89 (11/23/2005)

Comment: Whiny babies here is a scoop on DirectBuy web search for DirectBuy. The real one. I joined DirectBuy web search for DirectBuy last year and I just finished building my home. Any one bitching here can come and visit my house. I have the best brand names and I saved over $200,000 !!!. Yes Two Hundred thousand in just savings. Cannot complain getting 5714% return in 1 year. I can see from these posts that most of you are dumb Home Depot type shoppers. You are better off saving in Home Depot. Right now you can buy a great sink for $10 and they will throw in a tub for another $2. No point complaining here. Rush to Home Depot and save big. For the smarter folks get real stuff and save big at DirectBuy web search for DirectBuy. If DirectBuy web search for DirectBuy wants to get rid of these posts, the membership dues should be $30,000. They can have fewer members but quality ones. No more bitching since the whiny types cannot come up with $30,000 even if they sell their house + wife as bonus.


corinai (11/22/2005)

Comment: I just signed up together with my husband on 11/19. Fortunatelly, some angel enlighted my brain to stop payment on the $4000 check and cancel my membership acording to the NJ law within 3 business days. Thank God.


anonymouse (11/22/2005)

Comment: After reading these posts, I felt the need to give you all a few facts. I have the best kind of information on this company, and im not going to tell you all how. Ive seen a few people that seem to think DB is increasing prices to profit. I know they do not for a fact. The price lists and quotes you see come directly from the manufacturers and there is no price increases. The freight and shipping and handling are charged to DB from the freight companies also, and for that you do have to pay. The lead times for getting your products suck, but you also need to understand that retail stores must wait for their items also. The only "profit" that DB will make is off of the handling fees, and that is not a profit but an overhead fee to keep the building running. If they did not charge this fee you all would be shopping from the owners home. I have no love for this company, but I do know the facts, and please dont come down on the sales people and the service staff for "convincing" people to join, they need to eat too. All in all I think that this system is a great idea, it just has some kinks to be worked out. The centers need more staff, more product knowledge..the company expands to quickly to keep up with its customer base and that is the real problem. From what I can see it sounds like you all have mostly service beefs, and that would be from the lack of staff. I am in no way defending this company, because I dont like them either, but I do like to give people the real facts. Its not good to assume things, so ive decided to enlighten you. Whether or not you believe any of this is your thing, im a pissed off person too, but the savings are there, the profit is not, and you can post angry things about this post if you like, just know what you are saying before you say it.


cplusm (11/18/2005)

Comment: I would actually like to take a different look at the problem regarding DirectBuy web search for DirectBuy. I too am a member who got hooked into paying the $3800 initial fee at the West Palm Beach location in Florida about 2 years ago. Even though my wife and I have been furnishing our new home over that time, we have purchased very little through DirectBuy web search for DirectBuy (due to the mostly off-brand nature of its offerings) and have not come close to making up our initial outlay. I agree with every negative review I have read on this site. However, I have a further complaint. I do not think that DirectBuy web search for DirectBuy is actually selling its merchandise at wholesale prices as the staff claims they are. I almost universally can find any item I wish to buy cheaper on the Internet than I can get it at DirectBuy web search for DirectBuy (not even taking into account the shipping/handling charges). Things like stereo equipment, digital cameras, golf clubs, and a host of other items are substantially less expensive from Web vendors than at DirectBuy web search for DirectBuy's "wholesale" price. These smallish Internet companies do not buy from manufacturers in sufficient bulk to drive down their cost per item enough to allow their retail price to be lower than DirectBuy web search for DirectBuy's "wholesale" price. And I am not talking about older or outdated products that are being sold on the Web at clearence prices--my experience has involved items that have recently been introduced to market (actually, DirectBuy web search for DirectBuy is so slow in updating their information from manufacturers that the reps usually have no clue what their prices are for a newly-released items; the rep has to call their headquarters, from which they call the manufacturer to determine the price, or so they say). So I would suggest that there may be some price fixing being performed by DirectBuy web search for DirectBuy if its manufacturers "wholesale" prices are higher than Internet retail prices. What would be really nice is if someone is or knows a person who works for one of these manufacturers and who knows the true wholesale prices of their products. That way it could be determined if DirectBuy web search for DirectBuy is fraudulently increasing its supposed "wholesale" prices, and a viable class-action lawsuit could be brought against it. I really feel that it is a distinct possibility that DirectBuy web search for DirectBuy is skimming off the top from its customers to generate a revenue stream that is more constant than what it gets from initiation fees. Please continue to contribute any thoughts or ideas.


singhtiger (11/17/2005)

Comment: On behalf of everyone who has benefited from viewing the ratings for DB here, I want to thank great people like ramitch, billr624, and others for takin gthe time and making a huge effort to share their frank comments. These people should be given a medal or something because they already paid the huge membership fee and are willing to swallow their 'losses' for the sake of saving many people from losing their money. Theirs are the most valuable comments here because they're insiders. Extremely kind and generous and good human beings. You people told it like it is and we've benefited greatly. THANKS!!! Bravo! WooHoo?! Of course, we are also grateful for the intelligent non-members of DB who could smell a scam from a mile away and took the time to warn visitors to this website. Readers, take note, the 1-2star ratings are from real people. The 4-5 star ratings are likely from DB sales people (who must be feeling a tad blue from realizing that sites like this exist- where their usual prey get a chance to escape their claws). Thanks God for this site.


ramitch (11/17/2005)

Comment: I've been a DB member for one year, joining because we had to refurnish and repair a hurricane damaged home. Our experience is that it is a very difficult and tedious shopping process. The staff skills and customer service level differs greatly from one location to another. (We did most of our buying at one of the Chicago locations which had a skilled kitchen designer on staff to assist in specifying the cabinets and appliances. However, the items that had to ship to a "center" rather than directly to our FL home were shipped to the West Palm Beach center. That operation is a nightmare to deal with. They are supposed to notify you when your goods arrive so you can arrange pick-up or shipment. When they do notify you and you send someone in to pick up, they can't find the items-- we are talking about sofas and kitchen sinks, not table lamps. If you call them asking if your order has arrived (knowing that it shipped to them weeks ago and should be there) you do not get a call back. It must be policy-- no one at the place will return a phone call. A free-lance delivery guy has to go in and climb over cartons to look for things. We've had contractors go in to look for things and they come away amazed that the place is still in business. At this moment we have $5000 worth of furniture in their warehouse that they can't organize for pickup and won't return a phone call on. Do not deal with DB if you are in the Palm Beach area. Find out what skills their personnel have at the center you will be using if you decide you have the stamina to shop from catalogs and decide to join.


mary tenet (11/16/2005)

Comment: Wow, what a site! In preparing for my open house appt at DirectBuy web search for DirectBuy at Mississauga, ON, I thought I would check the internet. Glad I did, 'cause I am not going to go and waste my time. I did a thorough search and THIS IS A SCAM. Go to: http://martinsquest.com/personal/UCC_Totalhome_Directbuy.htm

FrankL- read this and weep! Regardless of whose math is being judged, looks like you're not a 'smart guy' like you claim to be, and I doubt you'll be saving a fortune. After reading through these DB messages- both good and bad, I would guess that most of the positive messages are being written by DB/UCC Home sales people-and most seem to be masquerading as 'happy' members. In the link I have listed above, the math is startling and revealing. This is a scheme that borders on evil. If the claims made- that the victims are interrupted while reading the fine print in the contract, and that the people 'shopping' through the catalogues during open house are actually people hired to create a normal atmosphere and actually part of the scam... that would make DB a pretty scary place. Thanks to this and other pages on the internet, DB has been BUSTED!


billr624 (11/15/2005)

Comment: I've been watching this board with interest for a couple of weeks now. All I can say is that I'm also a recent DB member at a branch in (Southern) Ontario, Canada. I paid just over $4000CDN for my membership, signed under duress- but yes I signed it with full consent of my wife. By all estimates posted here, this seems like a bargain. But there're few bargains here, I am afraid. If everything went as ideally as you believe it will when signing up, then there'd be a lot of happy DB members. I think most of the members are like me- still looking for ways to make the investment pay off, not wanting to succumb to the realization that I just made a very stupid mistake back then. Oh well, it isn't as bad as forking out tens of thousands of dollars for a timeshare. But everytime I go about trying to justify my investment- to prove to myself that this was indeed a good decision, I go through the catalogues and feel like a fool looking for stuff to buy. Its not like the infomercials that show all of these testimonials of people talking like they could always buy exactly everything they wanted- right down to the brand and model number. Those deals are far and few between. This is the ‘deception’that so many on this board are complaining about. While trying to find compromises in brands and models, that's when I feel like a angry idiot. FrankL? below proclaims that he's a 'smart guy' (for having joined). What are you, a DB sales consultant or franchise owner? (where’s your conscience? Can’t you see that there are a lot of smart people here who are downright pissed off?) That's exactly how I felt but give yourself half a year with this deal and let's revisit that point! The math that you're troubled with is actually difficult stuff for some deluded people but it is more or less correct. I wouldn't be so quick to call them fools, although one guy calls himself a sucker for having joined. Here's the subtle stuff behind the math: 1) Spend some time ordering through DB and you'll see that some stuff is listed cheaper, some even higher(!)- yes do your homework- which takes time and I don't know how much a smart guy's time is worth. Let's assume that you've spent the necessary hours to only buy the stuff that represents a sizable differential- like -40%. Now figure in the taxes and shipping costs to DB, handling by DB and then shipping to your home- at DB's rate or your own. Let's say that the same item is bought through Sam's, the internet or through a sale on at a regular retail outlet at a savings of about 20%. Now remember that this is one of those special deals at DB; they’re not all like this! Now you're down to a difference of %20. 2) It's a well known thing now that DB doesn't keep stock of any of this stuff. This is catalogue shopping with one significant difference- a re-stocking fee of 25%! You're buying stuff that you can't touch, see nor smell. This would be fine if you were ordering well-known branded stuff but you aren't: lot's of off brands becaus


RandonL (11/14/2005)

Comment: I had to balance out my last score because it was an accident that I submitted 1/2 star and finishing my comment: I found that most of the demonstrated manufacturers were off brands that I had never heard of. There is no guarantee that they will meet any prices or beat prices if found to be the same or lower. I think that the facts should be made known and more clearly presented. I would have had a better feeling toward the company had they asked, "Will you spend $20K or more in the next 2-3 yrs? If not, this may not be for you." Or the cost could have been discussed up front. Why all the secrecy? By using this model, the company is defeating its purpose. If people feel that they have to ask all of the "right" questions because something is being hidden, they are going to feel suspicious of everything. If I have to be on guard about what I might be blindsided with, I am not giving once red cent to somebody I don't feel I can trust fully. Suggestions: Let people that are invited, with invitations, come in and see the catalogs for a short while(couple of hours) to browse and convince themselves that this is the right thing for them. Don't setup a situation where someone is telling you what you want, this is what retailers do. Show examples of freight charges in ranges with selected items. I know freight changes but not so much that an estimated range cannot be given or a disclaimer could be made that this is what it is shipping for "today." Be honest about the handling charges and let customers know that the charge is there whether it comes into the DB warehouse or not.


frank1 (11/14/2005)

Comment: So.......according to TravisT and Rmiller, directbuy is not for poor people. Guys, you talk about BREAKING EVEN after spending $20,000. If that's so I stand to SAVE A FORTUNE over the next 10 years. I'm a smart guy, and I spend at least $5,000 to $8,0000 on my home per year. A kitchen or bathroom renovation costs $20,000 alone. New windows, hot tub, furniture......... I will easily spend at least $60,000 ocer the next 10 years on my home and furniture. Matbe I won't spend it all at direct buy, but, if I do, according to YOUR math I'll save 3X my membership fee. I don't really know if directbuy is a good thing or not yet, but you fools say bad things while, according to your own argument you're wrong. At least for people who might spend more than $30,000 over 10 years?


Randon (11/14/2005)

Comment: Albuquerque NM, Membership Cost $3,990 for first 3 yrs and $200/yr thereafter: I am going to give a middle of the road mark(2.5 stars)to this company. We declined and are not members, but here is what my observations were and my experience. My wife and I spent the time to travel across town to a very sparsely populated area to be convinced that we were getting ripped off by retailers nationwide. I will start with the positive: Our sales person was nice and courteous throughout the presentation and even after we declined the offer. He said that it was not for everyone. I appreciated that. The model is impressive and appealed to my bargain hunting sensibilities and disposition. If we had a great many purchases of high markup items(furniture, luxury electronics, etc) in the near future, I would definitely have signed up. My experience with purchasing directly from the manufacturer has generally been that it will take up to 8 weeks to get something you ordered. This is how long it takes for a retailer to get something when they order it. It is just that they have items instock and while stocked(onhand) items are being sold, they order more. This is the way of the world. There is no surprise there! In regards to the shipping fees, we were told that there is no longer any freight charges on any and all appliances. Wow! Also, the handling fees were never obscured by any of the signage or the representative. Besides in most cases, it looked as though savings from taxes and paying cost outweighed the handling and shipping. You need to be interested in and pay attention to the details! Never let someone direct your attention away these! If you lose sight of the small print, that's your fault. We were told that DBs prices would not always be the lowest and that all manufacturers' warranties do apply. How true this is, I don't know, but were were told that we could take items back with 15% restocking fee if they were not an highly customized items like a black and white polka dot couch. We were also promised that after the initial membership fee was paid, the years following did not have to be continuous. We could leave for a year and come back for the following one for the $200 annual membership. Negative: I did not like the fact that we did not have time(at least overnight) to think about the offer other than on-the-spot. As was mentioned in earlier comments, even a $1,000 purchase is thoroughly thought out and evaluated. I think that the price for this service is too high. We were told that we could not be invited back. I did not know the cost going into the presentation and did not take a credit card or other means of purchase with me for such a large purchase. It does seem weird that they would not let me even go home and get the credit card to come back, but anyway... The price was obscured until we started the presentation. We were not able to enter into any of the members' areas to see the actual catalogs. I fou


Rmiller3 (11/13/2005)

Comment: TIPS FOR PREPARING FOR THE OPEN HOUSE- by invitation only(!). Here are some things to prepare you: Think about what you would buy over the next 2 years and tally it up (you'll need to spend about 20,000-25,000 to save enough to break even on your membership fee. Price out several of the items- go prepared! Remember to factor in taxes, shipping charges (yes, it all gets shipped to DB and you gotta pay to get it home), and handling fees. Don't forget to allow for an average of 6 months waiting time to get delivery for your stuff (so if you're building/renovating a house- be careful about lining up your trades people- expect delays!. Expect to see a showroom that is much smaller than what you imagined... You'll see a bunch of catalogues. You'll be greeted by lizards in sheep's clothing- smile and know you're in the lion's den. These people aren't your friends... their commission depends on your gullibility and succeptibility to parting with $4000-$5000 on the spot. Everyone follows a script and yes, they've heard all of the questions before. Like someone said here, check your greed at the door. Don't worry about eligibility- eligibility is determined by one thing- the ability to pay the membership fee up front. If you suffer from depression and are taking any uppers or anti-depressants, don't go. You are in no shape to make this kind of decision. Be prepared for the greed vice-grip: "you'll be sorry about the thousands of (hypothetical/imaginary) dollars you will miss out in savings!". Oh, yeah, don't bring your kids: they'll blunt your vulnerability and distract you from the well-oiled sales pitch- they'll get in the way from the main persuasive points. Besides, they don't care about your kids, they just need the sale (and its a big one). Good luck. This is nothing but a huge scam. It costs a lot to make these slick infomercials. That's the hook. The phone call to confirm your appointmet is the line. The open house is the sinker. One last thing: just like the happy members' testimonials on the infomercials, the stooges in the showroom posing as members who are in to look at the catalogues (and conveniently there to quietly answer your Qs) are part of the machine. Read the previous 10 comments and you'll get the whole picture. Educate your self Good Luck!


notasucker (11/13/2005)

Comment: There are several lessons to be learned from the pressure tactics of DirectBuy. 1.Never buy anything from a place that doesnt let you think about the offer. 2.Never buy from a place that spends so much money on slick advertisement and expensive infomercials. This business is a scam.


TravisT (11/12/2005)

Comment: Frank, I'm a member, (sigh) and I too, have found this site recently. I decided to have a look for information on the internet after my experience with DB. Your comments capture exactly the way I felt when I joined. Suspicious at first, because of the whole sales process. But the whole machine is polished and geared for suckers like me; I like a good deal and like the idea that I'm getting a better deal on stuff than my next door neighbour. I like that so much that I succumbed to paying the $4000 bucks; did not want to be shut out of this opportunity. But to be honest, I regret it 100%. Yeah, I also felt reassured after looking through the catalogues. Now Frank, go ahead and buy that grandfather clock and then another 20 grand worth of stuff, and you'll be at zero. Everything after that will be your gravy. Look at the price and what you think you're saving, then factor in: shipping (to your home from DB) and the handling fee. And be prepared to wait for delivery of your stuff. Next, When you get your top of the line hot tub on your deck and then find some kind of problem, figure out how much it will be worth to you to get it straightened out. And buy that $500 digital camera; yeah, its a nice casio- even though the one you really wanted was a Sony Cybershot. Only you can figure out whether you made a mistake or not. As for me, yup- I made a mistake. The few recent comments say it all quite accurately.


frank (11/11/2005)

Comment: I just joined and I'm reading this for the first time. I got worried about the comments but................... I notice most of the negative comments are from people who didn't join. Also, I'm comparing prices right now from the recent catalogue........ Grandfather clock...$4,000 online $2000 in the catalogue, another clock...50.00 online, 30 in the catalogue. Top of the line hot tubs.....in the catalogue are $7,000CDN, at home depot the "cheap" ones are that price. Camera $477CDN, online....$600 Maybe I made a mistake but I doubt it.


JFR (11/11/2005)

Comment: I want to thank all the people that posted comments here. Thanks to DirecBuy? members, non-members and employees; all of you have been of great help. This is my experience: After seen the DirectBuy web search for DirectBuy advertising I decided to request an appointment online, waited two weeks an never got an answer. I called them and asked about the request, shee didn't know anything about it. The lady on the phone was very nice, she didn't know why my online request was not responded and offered to send a pass to the showroom via postal mail. After 5 days somebody called asking if we received the pass, supposedly it was delivered several days ago. She took the opportunity to ask several questions... what we are doing in the house.. how much we are planning to spend, she wanted to know if it was at least $10,000.. and similar questtions. She then gave us an appointment for this coming Saturday, and indicated we will have to attend an "orientation" talk and after that we will have about two hours to browse on the showroom. She also indicated that children are not allowed during this time, but are allowed after we become members. All of this sounded to us somewhat suspicious and I decided to research on the internet. The main factors that trigger the research are: - The lack of specific information about the company (on their advertising). - The lact of contact information on their web pages. - The need of attending the "orientation" talk (it sounded like the old time-share sales speaches). - The lack of information about the membership rules. - Not receiving anything on the mail after two attemps. - The questioning on the phone. This is the first time I have looked for a review fo this company on the internet, I am really surprised of what I found. After reading all the reviews here and in some other sites, after seen the type of language their employees use here, and the lack o logic on their arguments as well as the experiences of several people that attended the "orientation" we decided not to waist our time this coming Saturday for the following reasons: - I NEVER will sign a contract under pressure. If the deal is so good why they do not allow to think about? They NEVER mentioned on the phone that we will have to make a decision the same day. THIS IS MISLEADING AND SUSPICIOUS. - They never indicated the price of the membership. Why? THIS IS SUSPICIOUS. - I can live with some of the issues mentioned here (possible delays on delivery, paying for delivery, taxes..) but I can no make a deal or sign a contract without having time to read it carfully and to think about the deal AFTER I have ALL the information presented in a clear and explicit way. Somebody claimed that other clubs (Sam's CostCo?, etc.) operate in a similar way. The only similarity is the need to have a membership. None of them hide their rules before signing the contract, non of them tell you sign NOW OR NEVER, this is just CHEAP and DISONEST sales method. Thanks again to everybody (the p


ecoff (11/9/2005)

Comment: I have a retail furniture store in BC, Canada and worried about this "trend" of people buying direct from DB but not any more. Their model is short lived and cannot run forever. The retail stores who carry the competing models will drop the line as soon as they find out which suppliers sell to DB. This is an efficient market meaning the consumers have fair bits of information. The price of anything is more less available on the internet. The high "markup" business usaully involve more personalized services. So if anybody buying without these services will not be satisfied 100% all the time. DB's informercials and printed ads mislead by stating that any consumer paying "retail margin" or "retail markup" over the real wholesale price is fundamentally wrong! What a joke! (By the way do you know the difference between a markup and a margin?)Folks, how do you make money yourself? You provide services and in return you get paid, right? What DB wants is trying to rob the legitimate business providing services and trying to make a decent living. It costs to run business paying employees, rents, taxes etc which run the whole economy. If everybody in the society get this big "savings," how is the economy or the country will run? This secret confidentiality of the supplier who furnish this scheme is quite a scam and disrespectable. If I find out these obnoxious companies I would not sell their products. Period. I cancelled my order for a big established furniture company because they supply DB when they could not deliver my order for 4 months! It is outrageous. The manufacturer cannot supply the regular retail store for more than 4 months and supply DB. I don't think they are respectable company anymore and all the retail stores which carry their products should pull out. If any retail store acts as a showroom for DB without getting paid for their services and expenses, they cannot survive and they are foolish. The consumers will have eventually less choices for the products and services because the retailers will pull out these products. That is the economic fact of life. A lot of comments complain about the warranty and service problems. What did these people expected from these gullable big mouth salepeople? Usually what you get is what you paid for. In terms of saving, the most people don't understand is the freight cost. If one customer orders a product from the other side of the country the freight bill is 3~4 times higher with all the headache assocciated with it. You try to save few bucks, get more trouble. If you have a high income, you owe to the society too. Noblesse oblige!


GWinston (11/8/2005)

Comment: Yup, mkiwama, I think you nailed it correctly. The franchise runs on the principle of selling memberships at a high price, knowing that a small percentage will actually benefit. Everyone else is a sucker. You're so right in pointing out that DB is no different than a retail furniture and appliance outlet taking their profits from captive customers in one fell swoop (at open house when you sign on and pay), rather than having to work for it on sales spread over a few years. The money you pay for a membership is what an ordinary retailer has to collect from each customer to make his profit and cover advertising, handling, employee training and maintenance, administration costs, etc. And DB is sooo smooth that they tear all of this from you in one highly pressured sales grab. If it was really a good, legit business, then why the high pressure sales pitch with the need to pay $3000 bucks up front? There's a fair measure of deception involved in not disclosing the substantial membership fee as well as in not disclosing the need to make a decision to join, on the spot, with penalty for being banned for a number of years. WTF is that? The limp excuses posted on this site, (by DB sales people no doubt) for the lack of disclosure- like "it would jeopardize our relationship with manufacturers" is crap. That doesn't explain the need for deception to get people to come to the open house, as far as I am concerned. DB's whole sales pitch is concentrated on how much money you'll save and that this is supposed to be a privilege that only a chosen few can be lucky enough to pay for, and not much about how their going to make you pay up front to make up for the discount margins on what they'll sell you over the next 2 years. Hah! All of you prospective members/suckers excited about going to your DB open house by invitation: check your greed at the door and make darn sure you and your spouse are thinking with your heads screwed on right. You'll need to buy an awful lot of merchandize over a short 2 years to overcome the 3-5grand you pay up front, before you really start counting your savings. And that's a huge commitment to make on a handful of price comparisons that you are limited to during the open house session (and don't believe that lame excuse that showing you any more prices would undermine their relationships with manufacturers). That's a lot of money to pay up front on merchandize you think you're going to be get at a discount. It is a tremendous leap of faith, no? Look through the 'real' comments (and yes, they are on the whole negative unless written by DB employees masquerading as elated members- the full 5 stars are a pathetic giveaway), and you'll see a lot of brands and high quality lines are not available to you. Sorry to be so blunt here but the whole scheme is so blatantly deceptive that it makes me nauseous.


mkiwama (11/7/2005)

Comment: If it sounds too good to be true, or if the 'secret' membership fee is around $3000-5000 and revealed as part of a high pressure sales pitch, then it is at best, a legal scam. Can anyone give us a little more detail about how the system really works?- Like what percentage of the membership fee goes to the sales team, including the guy that calls to confirm your eligibility and sends your visitor's pass? I have a hunch that all this is, is a franchise that is essentially a retail outlet that lets you access their wholesale lines, for a very hefty membership fee. It's like running a furniture and appliance store where the usual mark up/profit is taken from sales are collected up-front in the membership fee. Wow, what a great business idea- collect your profit in one lump sum at the beginning. No need to spend the time and effort to sell you each item. Easy money… Costs are kept low because there is little sales floor space to maintain nor the need to train and employ a large sales team. Personally, I would prefer to pay an extra 20% towards a knowledgeable sales person, good after-care, and receive the goods immediately. Thanks to this forum, I've learned all of this and don't have to use these special invitation passes that were mailed to me last week. Thanks to everyone who has contributed to this board. The Big Question for people wondering about whether to waste an evening listening to a high-pressure sales pitch: If there's a wait time for delivery, and if the goods go to DB location first, and if DB doesn't necessarily have access to certain major brands, nor high end appliances, just what are you getting for such a steep membership fee? When its all said and done, if you are locked into a contract for which you've paid this much money, and are saving on the average about 15% (but having to wait and being restricted to the brands they carry)... what's the big deal? I think someone said it right when estimating that you'd have to spend at least $20,000 just to break even on your $5000 investment. Then spend a bunch more, under the same limited conditions outlined above, to make it all worthwhile. Greed is what hatches such 'good' business schemes, and greed is what drives people into them. Buyer beware! Just now, while finishing this comment, I just got a telephone call from a sales guy at Directbuy to set up a time for an open house! When I declined and chatted about this with the sales rep, he condescendingly informed me that he felt sorry for me, and that I was making a big mistake. He told me I wasn't getting the whole picture and that I was sadly mistaken. I told him politely that I learned a lot from this site and that this was enough of the whole picture I needed to make my own decision. I then added that sitting through a 2 hour high pressure sales presentation wasn't going to give me any more of a better picture! He abrubtly hung up. Well, good luck to those of you who are thinking this through. Oh, by the way, I am in Ontario


relay8039 (11/6/2005)

Comment: Let me explain a little known secret about the furniture business. [“Clustering”] Furniture manufactures all cluster together. It allows them to share shipping, Storage, and employee training costs, thus allowing tem to produce better items for lower costs. For many manufacturing you will find an area in northeast Mississippi and south central Tenn. or North West Ala. They are all within a 1.5 hours drive of each other. This area primarily is for commercial, Cloth and leather furniture, such as Lazy boys, Sofa-loveseat bar room, living room type furniture. The location is near Tupelo, MS about an hours drive from Memphis or 2 hours from Birmingham, AL. Some is the steel and iron table bases and stackable chairs you see in hotels and restaurants. This area has many outlets that sell much of the current lines being produced locally. Very little markup, but it does create the need for you to organize your own shipping. I do not know how DirectBuy web search for DirectBuy addresses this, but I am sure you will still need to pay the shipping and taxes on the items. Then another cluster for wood furniture is in North Carolina centered around a small town name Hickory. There are many small mom and pop stores there that can help order and deliver your items using special pricing for ordering. I own several executive rental apartments around the country and furnish them all by traveling to these areas. Buying and shipping them to the area where they are needed. I was easily able to pay for the trip with the difference in the cost the local furniture stores would give me as a volume discount. If you are less picky about your furniture, you can check the internet for the furniture shows around the country and buy everything you need from there. They do not want to transport their furniture back to the factory after the show. I too was interested in Directbuy, because it looked like a solution to buy the furniture I needed at the prices I have grown accustom to paying. I have yet to go to a meeting but found this blog telling more about the details of the offer. I reviewed my own travel expenses for a two stop trip I made this year, and they are as follows: Plane: $1798 Business Class from Chicago to Memphis to Charlotte and home; Hotel Tupelo: $384 King Suite; Car $477 for premium Rental car Hertz; Hotel NC: $417.00; Car NC Hertz: $233.04 Total expenses: $3309.04 per trip. I am able to order all furniture and cabinets for all rooms and the only thing I do not get on these trips is window dressings. $5000.00 for a two year membership sounds a little much when most people only need to buy once to furnish their home. Last trip: 6 bed room sets, 3 small dinning room sets, 3 pre measured kitchen cabinets, 3 living rooms, 6 bath rooms, and 3 desks , gross difference from local volume pricing from retail store is $28,000.00 net including other misc expenses:$23,486.64. Not bad for one week of travel. Granite counter tops must be measured and finished on site so those type of upgrades stil


KenD (11/4/2005)

Comment: I have a comment for DBNathan and anyone else that things DB is a good thing. Everything I read thus far tells me that everyone had the same experience I did when I went for a visit to this store. DirectBuy web search for DirectBuy is nothing but a scam; I've never been so disgusted in all my life. This is how the night began... My wife and I sat through ANOTHER 1 hr. infomercial with a sales rep. interjecting every 15 minutes. I didn't mind it so much but with 8 other couples in the room the guy couldn't stop steering at my wife’s breasts. After the initial introduction each couple met with a "Director" also known as a sales rep. This guy was short, sarcastic, and disrespectful. He even went as far as telling me that I was ignorant, but that I shouldn’t take it the wrong way. Well how else would you take that? Mind you I have a BA and I'm the Director of Information Technology where I work. When I asked to see samples of various products the sales rep. kept telling me "We'll get to that in a minute but first lets talk about the membership." He was extremely persistent and very sarcastic. Directbuy has takes the position that if you don’t buy a membership immediately you will never be allowed to. They think their prices are top secret, I’m not being sarcastic. When I told this sales rep my wife and I were not spending $5000 dollars for a two year membership where I didn’t even know what products they carried or what prices they offered he gave me an ultimatum. So I asked him, are you telling me it’s now or never and without the membership you won’t show us a thing? He said yep! In an extremely sarcastic tone. All 8 couples literally left the store at the same time in disgust. Each sales rep took the same position with them. This was nothing more then a high pressure sales pitch with NO rewards in sight. You have to spend over 20,000 dollars just to make up for the membership fee.


Alexander Carlisle (11/1/2005)

Comment: We joined Direct Buy in late June of 2005 because we were in the middle of remodeling. The nightmares begin with the customer support. There is none. We purchased cabinets that were to take 6-8 weeks; they took 10 weeks and the quality was not as viewed in the catalogs. We also purchased five Kitchenaid appliances. They arrived late; but better late than never. During our research we found we needed to put all, but the refrigerator on a separate circuit. The electrician did this at the tune of $3000. When the shipment arrived all the appliances were hooked up. The refrigerator stopped running (all but the lights) after 30 minutes. We were alarmed and DirectBuy web search for DirectBuy's response was that since we signed the delivery form as delivered without damage it meant that we took the responsibility for the things working. The company they used to deliver these appliances put them in the house and left quickly. The did not wait for them to be plugged into the wall and told us we were only signing to say there was no outward damage. DirectBuy web search for DirectBuy then told us we needed to deal with the Mfr, Kitchenaid. KitchenAid? sent out a repairman from Apple Appliance Repair company eight days later. The gentleman from the repair company did not know what was wrong with this model because it was too new and called the Whirlpool corp. The people at Whirlpool told him it was the computer and that we should have known that the refrigerator needed to be on a separate circuit breaker. The repairman said he had never heard of such a thing in 25 years and while he was talking I pulled out the manual and on page 5 in normal letter size there is a statement that says it is Recommended that this refrigerator be on a separate circuit. Obviously our electrician had never heard of it because he put the four other appliances on separate circuits. The saga continues. It has now been over 30 days since we took delivery of this lemon. Directbuy has blown us off and has pretty much washed their hands of it. They have not answered our phone calls. These left us having to deal with KitchenAid? and Apple. Apple told us in order to expedite the part we needed to request Kitchenaid rush the order, otherwise we would have to depend on their distributors which would take minimum of 10 days. We call KitchenAid? and they tell us they have nothing to do with this and they would not ship the part. Twelve days later (today) my husband calls Apple and the part is nowhere in sight. He was so furious he called Kitchenaid and after talking with some giving us more mumbo-jumbo about the separate circuits the woman decided to express the item to us. It is supposed to arrive on Thursday, Nov 3, 2005. I am so ashamed of having been fooled by DirectBuy web search for DirectBuy's promise of customer support with membership in this exclusive club. I know now that all they were interested in was the money. We have since left a message requesting we have our membership fees reimbursed and cancelled. The mon


Jonasz (10/31/2005)

Comment: We learned about DB from extended infomertial in TV. We called and they send us invitation to Mississauga, Ontario store. Over there first we talked to rep which gave us nothing but some stupid stories. Then there was about one hour presentation. Three seperate videos and braiwashing talk of bussines owner. During his speach he show some prices we should et in DB and elswere. This prices were very fishy. latelly visiting HomeDepot? I have good idea how much things cost, prices there were giving were way up. Like for example toilet for $750. I have never seen such an expensive piece. And so on... After that we sit with rep to discuss details. Well, I said it looked OK, but I needed more details. banelly I asked how much I would pay for three piecec kitchen appliances we bought just w few months ago. She refused saing that brawsing is member prevelidge. I said that I do not want to browse but to check what wouldbe real saving. I have ot get any naswer though i tried hard. We left without inteding to came back.


hard2please (10/27/2005)

Comment: Just signed up last week as a member with a new DB franchise that opened in California (wish I had visited this site before doing it)...now here's the real shocker - this franchise is charging $5800.00 for two years membership (read somewhere other DB members only paid $4400 for 3 years and then $150/ year) vs we got charged $195 each year for the next 8 years...is it because California has higher living standards (or I looked gullible so I got charged more?); the membership sales had assumed that Californians can be pushed for more fees(just like Enron did on our electricity, or what the big oil companies are doing to us right now on $3.00/gal gas prices) Why is there a big variance on membership fees - for the $1400.00 I could fly to Illinois, stay in a 5 star hotel, sign up and then fly home with change left over! I'd like to hear from some red faced DB counselors on this...I thought DB is preaching cost savings and not price gouging. I am going to stop payment on my check tomorrow at my bank and cancel my membership!


oldtech (10/22/2005)

Comment: I've been in business for over 35 years 15 in manufacturing and 20 in my own businesses. I came here out of curiosity looking to see what the DirectBuy web search for DirectBuy membership fee is. Thanks for that info it only confirmed what I already suspected. I know all mfgr's sell products to large concerns at very low margins sometimes even at a loss just to cover fixed costs. This allows us to maintain our operating efficiencies. I've sold to all the big box companies in the past and a we are thrilled if we get a 2 - 5% margin. There just isn't a lot to be had over what the big boys charge. Anyone promising huge discounts over what you can find through good shopping is just wrong. Business is business and this is another flash in the pan. If you believe this I've got some timeshares in Florida I'd like to sell you.


craigmmm (10/18/2005)

Comment: Its Craig M. Thank you for your reply.Its good to know that two people who disagree can be civil and respectful of others opinions. My comments will address my questions and your answers. 1)Coming with an open mind means having all the facts up front, By you choosing to conceal certain facts because you think I won't react in a certain way that is benifical to DB bothers me.I don't like people prejudging my intelligence. 2)The open house I went to only let me price three predetermined products.I wouldn't sit through hours of hard selling so I could run off and strike a deal on a couch.My 4 hours are worth more than that. Banning me just doesn't make sense to me and its something again I won't accept. 3)My wife works evenings(nurse).We often make decisions on the fly.If either of us is not present we bring home the info to share.Since DB does not allow this, again,something I won't accept.Your right I can't make a decision on $4400 without my wife and I can't do it on the spot without prior warning.You bring up a good point that too many people would not join, that is why you force people into your way or the highway, its in your interest , not mine.I can't accept this. 4)Can't accept this. 5)I guess my question was a bit vague.I was trying to find out about your hidden costs. 6)Okay I accept this point.So just to be clear its okay for DB to get paid for a service and its wrong for a retailer to get paid? 7)If its not in writing your guarantee is worthless. 8)So I have to do the work on the warranty.I ship the product back at my cost and then have the replacement shipped back at my cost and deal directly with the mfg. 9+10 understood. Again thank you for the answers. DB's terms might be fine for some but it is a definite no for me.


DBNathan (10/15/2005)

Comment: Hello, I work at Direct Buy of Hoffman Estates...and this is for you craig M...1)why the hush on the fee! A. We want people to cominto DB with an open mind, if you come in, and you are only thinking about the fee, you are hardly thinking about the money you could save. 2) why ban someone that doesn't join right away? A. If the general public were allowed in the showroom, them they could look at the confidential pricing whenever they wanted to. Then, take that pricing to a retailer and use that knowladge to make him lower his prices. This would not sit well with the manufacturers. They would then pull accounts from us, because the retailers make them more money. 3)Why do I need my wife their at the meeting? A. Simple, really. Could you make a $4400 dollar three year decision with out your wife's input? We used to let tyou in without your spouse, but too many people would not join, because their spouse was not there. It just saves time, and doesnt waste yours if both heads of household are there. 4)Why can't I think about it for a few weeks? A. The same reason as to why you can't come back in whever you want, the manufactuers. 5)Delivery times and costs? A. Delivery times-You have the buying power as major retailers, and they wait the same amount of time for the merchandise. It has to be MADE, we don't keep stock. Costs- You pay this cost at the retailers, but they hide it in markup. We don't markup, so we cant't hide any costs. The retailers pay this too, it's just hidden in markup.6)Why the super high cost just to run a catelogue service? A. Just like any other buisness, DB needs to make money. Employees need to be paid (Warehouse workers, service staff, sales staff, bookeeping), bills need to paid, and other up keep expenses. 7)If I don't get the promised savings will you refund my money? A. At our center, if a member finds somethnig lower priced retail, we will work something out with them, as long as they are comparing apples to apples. 8)For the fee will you look after any warranty issues? A. You get the same manufacturers warranty that you would at a store, and we are more than happy to contact the manufacturer for you. 9) Where can I find information on your total sales volume? A. Sales as far as membership or merchandise? Regardless, the owner of the center should be able to give you that info, if not, contact corporate office.10) Can we view the contact with mfgs that stipulate confidentiality on pricing? A. Contact corporate office, and we explain the reason for the confidenialty.


hemicharger69 (10/13/2005)

Comment: I'm glad I Googled DirectBuy web search for DirectBuy and found this site. It seems more DirectBuy web search for DirectBuy feedback is found here than any other place on the Internet. I am in the process of buying a DirectBuy web search for DirectBuy franchise. Yes, not a membership, a franchise. Your feedback has given me invaluable insight into customer perceptions on both sides of the fence. My brother-in-law and his brother, and my friends, have been very successful with their franchises. They each have thousands of satisified customers. More than I can say for myself working at a desk job. I am a consummate bargain hunter. Whether it's sneakers, a digital camera, a new car, kitchen knife set, furniture, etc, I research on the web, compare with local retailers. I am not in the process of refurnishing my house, nor do I buy alot of appliances, flooring, etc. But, I recognize some people do. I also realize lots of people need to see-and-touch before they buy. I'm not that way. I shop manufacturer model numbers, so Direct Buy is a no-brainer for me. However, seeing things from cons point of view, I wouldn't buy a memebership if 1 couch lasts you 20 yrs. DB is not for you. I wouldn't suggest a membership if you buy based on emotion, or if you need to see and touch something, or if you're impulsive type buyer (want it now, get it now). I am willing to wait for a good deal, just like I waited and worked to save up money to buy something. In the words of another comment posted here: you get it or you don't. I, for one, get it. I would put up with all sorts of nonsense if I can get COST! So I buy from DB and wait 3-4 weeks. So what, the savings is there on some items but not others. How's that different from going store to store, website to website? If I know what deals DB offers, and I'm in the market for those type of things, what's the SCAM? Going to Retail and paying 50-100% markup, and I have to drive, find parking, deal with sales, NOW THAT'S A SCAM! I would continue to shop around even if I had a DB membership! I would ONLY get a DB membership if I knew, in advance, that I was planning to buy lots of stuff to fix up my house in the near future. But, that's just me. As far as pushy sales, sign-up-now-or-never, that all makes sense to me too, even though it's not what I would prefer in aperfect world. If I were a member, however, I wouldn't want any Tom, Dick, or Harry walking in off the street, looking through the DB price lists, going down to Furniture-O-RAMA, and negotiating with that store owner with wholesale cost knowledge. That would undermine the relationship DB has with that manufacturer, and could de-value the membership I paid for! I'm glad DB has the policy to separate those who can really benefit from those looking to save on a one-time, or rare occasion, big purchase!


craig m (10/12/2005)

Comment: Jason, I would think the name of the franchise and subsequent parent company names are very low on the priority list of concerns. I think people when confronted with a number of different concerns and red flags the name change then might be viewed as suspicious, on its own its a non issue. Too bad you did not spend any time on all the other real concerns.Having a direct employee explain things in detail would be great for all of us. 1)why the hush on the fee! 2) why ban someone that doesn't join right away? 3)Why do I need my wife their at the meeting? 4)Why can't I think about it for a few weeks? 5)Delivery times and costs? 6)Why the super high cost just to run a catelogue service? 7)If I don't get the promised savings will you refund my money? 8)For the fee will you look after any warranty issues? 9) Where can I find information on your total sales volume? 10) Can we view the contact with mfgs that stipulate confidentiality on pricing?If no, why not? I'm sure others can outlins some questions. This is great, I look forward to your answers and appreciate your time.


JasonBurns? (10/9/2005)

Comment: My name is Jason Burns, you may email me at user jason.burns at domain directbuy420.com... and yes I work for DirectBuy web search for DirectBuy, have done so for 5 years. Im not here to tell you that your all wrong, or that you dont understand. I simply want to explain a few misconceptions, and also on the flip side to validate some of your complaints. Common Misconceptions : DirectBuy web search for DirectBuy had changed their name multiple times. ANSWER : DirectBuy web search for DirectBuy is a franchise, the corporate company is and always has been United Consumers Club or UCC. Walmart after all is owned and operated by a parent corporation also..hmmmm I didnt know there was somthing wrong with a company changing its image for marketing purposes. Especially since im sure most of your shop and eat at common companies who have done the same...Albertsons, now known as SuperSaver?. FED EX, perhaps you would like to see the history of the 5 times they have changed their company name, any of you guys ever heard of Roberts Cartage, thats right, fed ex. How about Phillip Morris, any smokers reading this? Now known as the Altria group, thats right guys look it up. I could go on and on, almost ever major corporation has changed its name at some point, and yes guys DirectBuy web search for DirectBuy is a MAJOR CORPORATION, we are number 162 of the top 200 global franchises, and number 365 of the top 500 US franchises, again please feel free to look it up.


tratat (9/30/2005)

Comment: My husband and I went to an openhouse here in Tampa Florida, our host was a very nice young lady, she did talk alittle to fast and at the end when I heard if you do not opt for this tonight, you will never be allowed in again, I froze...I could not believe what I had just heard. Then the big bomb came, she told us that it would cost us 4990.00 for two years and then 150.00 or 160.00 every year after that....... Our household income is about 86k a year so we do have the money, however, 4,990.00 is alot of money to throw down on something I couldnt even get a look at....I wouldn't buy a used car for 1000.00 that I couldn't test drive......I guess you could say I am a tightwad....but I think these days you have to. Anyway, We decided that we would think about it and the young lady was very nice and said she would work with us......which after finding this site....I am wondering if she is just blowing smoke up our tushies to make us think she was doing us a favor..however I still have faith in the American Population to think that everyone would treat their neighbor as they would wish to be treated themselves, so, for that I am giving the 1 star for that young lady....We are going to call and say no thank you.


petermac_07 (9/28/2005)

Comment: we were scheduled to go to an openhouse next week. glad I found this site first. The guy I talked to did smack of the time share sales weesles I remember from the 80's


akolich (9/23/2005)

Comment: BUYER BEWARE FRAUD!! I joined DirectBuy web search for DirectBuy in Phoenix with the understading that they would beat my current kitchen cabinet estimate. If they could not beat the price, I was told I could cancel my membership and be returned the high $4000 membership fee. I finally got the cabinets priced and they came in $5000 OVER my current estimate! I am trying to get a refund, but no one will return my calls. DO NOT JOIN THE PRICES ARE NO BETTER THAN WHAT YOU CAN FIND ONLINE.


kimba (9/21/2005)

Comment: I just want to mention that in high pressure sales businesses like Directbuy, one of the tools they utilize is wanting both spouses to attend the open house. They do this to help in their strong arm tactic of buying into the club the day of the open house so that they eliminate the possible excuse that one may want to run the idea past their spouse at home. Just this minor detail or requirement for married folks should raise a red flag with anyone who has any experience in high pressure sales.


frankbb (9/20/2005)

Comment: Thanks Elisabeth, If that happens I'll post them here. Speaks for the legitimacy of an organization if that is what they have to resort to. To those who enjoy DB my comments were not meant in any way to insult you.My comments were directed entirely to people like Cool and Eaton.


ElisabethB? (9/19/2005)

Comment: Watch out, FrankB? and others who are allowing private email. Someone or ones at DB may send you multiple angry emails that essentially say how off-base you are, that you lack understanding of simple facts that any child would understand, how you have no right to post your opinion of DB if it does not agree with their own, blah blah blah.


FrankB (9/19/2005)

Comment: Cool980. Please tell us "what you get" and what we don't. Facts are facts, if you wish to make a decision as big as this without even discussing the issues ,that in my opinion is the the type of person Direct Buy targets with their sales approach. You come on this website and make a statement without one single minimal fact.So your selling point is....."we get it and you don't"? Wow , strong statement!It's good people like you post just so everyone can see how absolutely with out substance your claims are. I find it difficult to even read the rubish you DB guys post.The selling process DB employs is to take advantage of the .05% of the population that succumbs to strong arm panic tactics. Maybe you would have some credibility if you could post relevant info. You give something 5 stars without any direct experience???Doing so renders anything you say as absolutely useless.Gee, with that type of thought process, or lack of, you'll fit right into DirectBuy web search for DirectBuy. Here's my comment to you Cool! "a duh directbuy is so good ,like I get it and you don't, duh haha" Just brilliant!


Cool1980 (9/17/2005)

Comment: Havn't joind yet, have an appointment for next week. 2 of my best friends have been members for over 2 years -- they absolutly love it! I asked about all the negative things I read on here, they say that some people get how it all works, others do not. I get it! Future Member, Alex


swtpc (9/14/2005)

Comment: Attended an open house last night with something very specific in mind - kitchen cabinets. I had been told on the phone that I was going to have time to price them. Arrived at the store, and stated my intent and was told that I was not going to be able to view the pricelists, but would get a chance to look at some deals that others had gotten on the same cabinets. So I somewhat reluctantly stayed for the presentation. Here are the facts from the presentation. The cost of membership is $4400.00 for three years, and total cost if you keep up your membership for 10 years is $5800. No Items are stocked, all must be ordered from catalogs. The return policy is limited. Most returned items require a 25% restocking fee, or or not returnable. The contract you sign is nonrevocable and there is no cooling off period as with most contracts. You are expected to sign up on the spot, and are told that you are not welcome to return, ever, if you do not sign up. My decision was not to join. I checked out the cabinet deals and found that an aggresively negotiated deal with a retailer yielded the same pricing. I also felt that, in this information age, that they did not show me deals that I couldn't find elsewhere or online. I also felt that the recovery period, if there was one, for my membership fee would certainly exceed the three or five year membership periods. Plus I absolutely refuse to deal with a company that won't let me take the time and effort to evaluate the deal. They told me that they had to sign me up that night because of some deal with the manufacturers - which I know can't be true. Manufacturers are in the business of selling product. I am sure they would want to give you ample opportunity to buy their product. If a deal is good today, it should be good tomorrow. Any company worth their salt would not pressure people to spend money with out time to think. I feel that many members are shopping at Directbuy in a desperate attempt to recover membership fees. A contractor, business, or home designer might be able to reap savings from a tremendous volume of purchases, but the average person? No.


reinmund (9/12/2005)

Comment: I am not a member yet, but thinking about it. I attended one of their presentations, but due to my special circumstances, I was able to buy myself 6 months of time to think about joining them :D So I'm doing my research now, and will join if I am convinced. Before you all believe those who just present the worst, check out your local Better Business Bureau (BBB). I checked the two closest ones for me, and found that either no complaints against DirectBuy web search for DirectBuy were on file, or that a few complaints existed, but all were resolved. In my opinion, you can save tons if you are building a house or are in need of a lot of furniture. But not on electronics.


truth (9/5/2005)

Comment: Our experience with DirectBuy web search for DirectBuy was much like the sour experiences that many others have expressed here. We attended a scamfest, er, I mean a seminar back in the late 80's, when the company was called UCC Total Home. What clearly clinched our decision to not join was when the salesman assigned to us would not give us time alone to talk about this. Only when I bluntly explained to him that unless he walked away from us for 5 minutes so that we could discuss this in private, or there would be absolutely no deal, did he agree to give us some privacy. He generously gave us about 3 minutes and there he was again, by our side, like snot on a sidewalk. When we finally told him our decision was not to join he became rude and insulting. He also could not give us a satisfactory answer as to WHY we had to make this decision that day only. A perspective that I haven't read about here is that in order to make a wise purchase through the DirectBuy web search for DirectBuy catalogs, one has to do a tremendous amount of legwork. I personally like to hold a camera before buying it, sit on a sofa, feel a towel, look at the quality and weight of a glass, before buying it. Doing this the DirectBuy web search for DirectBuy way, you would have to do most of this at other stores and then truck yourself over to your local DirectBuy web search for DirectBuy to order it and then wait for it. Then drive back over to pick it up when it arrives. For me, that is at least a 20 mile round trip each time. In addition, at least one furniture store around here is wise to the whole process and disguises their furniture ID numbers to prevent folks from being able to easily identify and order the same product elsewhere. And what about the salespeople in the stores that I visit who spend valuable time and energy answering my questions, etc. Don't they deserve a commission for their work? Our salesman tried to convince that almost everything we could need could be purchased through DB. For crying out loud, do I really want a hassle every time I need something? Driving 3 miles to the nearest store and getting my item on the spot is much more appealing, I don't care how much DB claims to save me. My time is worth money too. Here is a funny story. At the time that we attended the seminar, we were told that if we did not sign up that day that we would be banned from joining again for 7 years. (From reading some of the other posts I guess they've upped that to "forever"). Anyway, 2 years later we got a phone call from DB asking us if we'd like to attend one of their seminars. Without missing a beat my husband said to the woman, "Oh, I'm sorry, but we have been blacklisted by you folks and I'm afraid we have another 5 years to go before we can possibly join!" The woman didn't quite know what to say, but my husband thinks he heard a quiet wry snicker on the other end, as if she knew she'd been had. Ha ha!


snoop252 (9/3/2005)

Comment: HELP!!! Will someone who has bought something from DB and actually saved money please email me at user prattre at domain msn.com and let me know what the real story is on this company. I signed up yesterday and just found this site tonight. I can still put a stop payment on my check but I need to know immediately. Please only respond if you have ACTUAL experience with this company. Thanks...


gwen (8/31/2005)

Comment: Eaton. More bullshit from a DB owner or supporter.You seem very angry!? Perhaps you yourself have second thoughts, your obvious vent may be to justify your bad decision.Now you have to resort to childish name calling in support of your corrupt cult like rip off center.Maybe you would have an ounce of credibility if you could intelligentlly answer any of the questions posed here.The fact that Home depot has some serious issues does not excuse DB for having the same issues, your logic is non existant.This website has many folks that have asked very legitimate questions, why do you feel that is wrong?So if someone is not satisfied with substandard service and extremely questionable business practises they should not complain?Last time I looked ,this forum is open to both sides of the story, good and bad.It would seem however that the majority is bad and that is what upsets you. Again and again you Direct Buy zombies come on the site and spew your Hari Krishna chants, lots of noise no substance whatsoever. Put your white robe on and start beating your tamborine somewhere else,I'm sure there are more suckers like yourself out there you can swindle.


eaton_3223 (8/31/2005)

Comment: The thing people reading this need to understand is that if you think DirectBuy web search for DirectBuy will always have the best price on everyting your an idiot! Use your head you fools! DirectBuy web search for DirectBuy can't set retail stores prices, some items will be a little more at DB and some will be a little less and some, well some will be dramaticly less and you will save a fortune. If you have a lot to buy on average will you will save a lot. If you are reading this after joining and you are in your cooling off period and you are nervous you've made up your mind already to quit. All that pressure to join while your there wow! And now your changing your mind....I guess you proved them wrong. You out smarted them. Your obviously a genious.... you should tell somebody so your not the only one who knows. Anyway, if you have any sence at all look at what you will be doing in the future and start doing some real comparisons and realize, DB many time has multiple sources for flooring, cabinets etc. and your first price may not be the only price or the best price. Lastly, you came to a bitch site, yeah that's right a bitch site most satisfied people don't come here to write there great experiences, the pissed off people come here to vent. That's a great way to make a wise final decision. While your researching, why don't you check out the rip off report on Home Depot, on Ashley furniture, rooms to go. What you'll find is everybody complains about everything. DirectBuy web search for DirectBuy is not immune to complainers and due to the unusual concept may even be subject to it a little more. Greatful for the oppertunity that a company like this exists, Mike windchill3 (8/29/2005)

Comment: I wish I had found this website before I went to the DirectBuy web search for DirectBuy presentation. For your reference, here's another site: Rip Off Report http://badbusinessbureau.com/reports/ripoff11227.htm


windchill2 (8/29/2005)

Comment: I regret that I joined. It's a bad decision. (A typical example of "snap decision" as described in the book "Blink".) For some big items we were about to buy (king size mattress, hardwood floor, etc.), we all found better deals outside DirectBuy web search for DirectBuy with much lower price than the so-called "manufacturer price" posted by DirectBuy web search for DirectBuy for members. I'm not sure if I can still ask for refund. I know Ontario Consumers Protection Act says a consumer can get out of an agreement within 10 days of signing it. But I'm afraid I woke up too late. Anyway, unless you are remodeling the whole house, or a complete kitchen or bathroom, you might never ever save your $4,000 membership fee back. (I'm the "windchill" 3 posts down. I was not allowed to post my 2nd opinion, so I had to register a new name.)


t2539 (8/29/2005)

Comment: I work for DirectBuy web search for DirectBuy and I am not going to say it is for everyone but as for the making of the decision that day if people would read the information sheet properly they would know this.I am in Ottawa and I do not know how it works for other centers but at mine it is clearly put in the information sheet and we make a call back to make sure that it is the best time for you to be coming in.Another thing I know that the membership is steep.Ottawa not as bad as others but if you are going to be doing alot of purchases like renovating and such then you will save your membership over and over again.I hope those who join to have a great experience with us and those who don't I am sure have there reasons.DirectBuy is not a scam,and is good for alot of families. Thanks


Zeppo (8/20/2005)

Comment: I did check this place out and the membership is high. My comment is that by doing smart shopping such as comparing prices between different stores to see who has best prices and see who is willing to beat the competitors' prices by an extra 10% to 20%. I actually started to save anywhere from 20% to 50% on major appliances and furnitures because there are competitors who are willing to beat prices to get your business. So far, I am saving thousands of dollars without having to pay huge membership fee to join DirectBuy web search for DirectBuy.


Lawton21 (8/17/2005)

Comment: My wife and I went to the seminar on Sunday (8/15/05) here in Orlando, Fl. I'm a very skeptical person by nature so I went in with doubts. Our tour guide was very frank and to the point but courteous. He used the time share approach and it all sounded too good to be true but sound good to say the less. Then came what I call direct buy's mark up, up front. We just built a new home and we have a lot to purchase so we choose to join but the once in a life time chance made me feel uneasy. Two hours later we joined. It was the worse feeling when I left thinking we made a mistake. I came home and went on line and came across this web site. I saw a new side of things. I immediately typed a letter to cancel. You have three days to do so! I mailed the letter certified Monday Morning. I got a call last night from our tour guide regarding the letter. He asked me “You mean after two hour of going over your questions your going to cancel"? He said "I can't understand people who say they can't afforded to join can you afford to pay retail prices." I told him my mind was made up he said you will get your refund in 10 days and hung up. I'm glad I cancelled. Just think if Home Depot took $5,000 up front from all there customers they could sell us items at a whole sale price also. We did not like the pressure tactic and the up front fees. Thanks so much for all your feed back it helped us make a final decision.


windchill (8/17/2005)

Comment: Just joined a DirectBuy web search for DirectBuy store of Toronto Canada. We came to know DirectBuy web search for DirectBuy while visiting a friend. We loved their two Coja sofas in their living room. She told us how she purchased her lovely high-end sofas with the leather and color she liked. Plus, she said, she saved a lot of $, at least 2,000 or 3,000 or more, 'cause it's very high-end. We went to the open house last weekend, and I hated the salesman who was trying to sell us the deal. He's too aggresive. I also hated the sales pitch in the video they showed us. But I do believe in the model (nothing like a pyramid scam 'cause I'm not trying to "make" money, but only to "save" money there) after the store owner talked with us and showed us some of their catalogs, and how the manufacturer pricing the goods. Don't remember the details, but I do remember a formula like 50/50/5 which shows you how a store would give a 50% discount on their big sales day, and still make a 100% markup profit. The salesman and owner were honest by telling us that the price we should use to compare is the "price + handling fee + shipping fee + tax" with the "retail price on sale + tax". I didn't like the way they pushed us to join or decline on the spot. I hate to make a snap decision. (Just watched an interview with the writer for the book "Blink". G.W.Bush made a snap decision to invade Iraq, see what fun the troops is having there right now.) So, we spent over 2 hours after the presentation, checked everything in the showroom, and even watched the kids playing in a TV room. Since we are going to furnish our newly purchaed house from scratch, we think we should be able to save enough and more by buying sofas, dinner table, bed, mattress, and some other small furnitures from DirectBuy web search for DirectBuy. Too bad that SONY and Nikon are not in their vendor's list. But, hey, I'm not expecting to buy all my stuffs from DirectBuy web search for DirectBuy, so I just think it as a discount furniture store with all manufacturer prices. Since I haven't purchased a single item yet, so I'm not going to rate in favor or against DirectBuy web search for DirectBuy. A 3-star in the middle is good for now. I'll come back and rate again in a month or two. (btw, I liked brandyAZ's comments on 4/22/2005. wish I had read it before last weekend. then, i would be better prepared for the open house.) (Please, no personal attack. I'm just writing done my personal experience.) BTW, in Toronto, the membership fee is $3,690 + 7% GST tax, and $195 for 3rd year and afterwards.)


twright2824 (8/6/2005)

Comment: Just joined LR, AR DirectBuy web search for DirectBuy this week. Upon researching Better Business Bureau website, found a satisfactory record with respect to this company. Additionally, BBB has processed zero complaints in years past. Am looking forward to building and furnishing parts of my new home thru DirectBuy web search for DirectBuy. We'll see how it works.


disgruntled (8/2/2005)

Comment: OK, glad I found this site to vent...where do I begin? Let's see...First and foremost I won't go into how they pressure you to join the day you do the "open house" or "you'll never be allowed to join again in the future". Secondly, I won't go into the lag time between ordering and actually receiving the product (up to 2 months). Third, I won't go into the fact that if I had joined a month earlier, the price for joining would have been 1500.00 less, it cost me 5000.00 to join. I know what you're thinking: Why didn't you walk out? Well, my neighbor and good friend told me how much of a great deal it was...the rest is history. My NUMBER ONE COMPLAINT is the fact that I just (today) ordered hardwood flooring for the house. Yeah, the difference between the quote I got elsewhere and Direct Buy saves me around 2700.00. I will say that they told me I would save that much. Here is the kicker: When you place an order through direct buy they charge you an 8% "handling fee". That's all good if it goes to their warehouse, I don't mind paying that. What gets me is the fact that I used one of their contractor's (Pro Source) to order my hardwood flooring. You have to contact DirectBuy web search for DirectBuy though and keep them in the "loop". I had a price from the contractor faxed to me, then I had to contact Directbuy to place the order. Wouldn't you know it, they charged me 8%...basically, they marked up my quote from the contractor by 8%...which comes out to a whopping 1000.00. Yeah, tell me about it. Funny thing is, it isn't going to their warehouse. They never see the wood, glue and supplies. All they do is make a phone call and fax a statement over to the contractor. THAT COSTS A THOUSAND DOLLARS? Unbelievable!!! Yes, I am saving money, but they cut into that savings. During the sales pitch that night I joined at the "open house", they told me they don't get commissions etc. They said they make their money from memberships and recurring dues (oh yeah, I forgot to mention those, after your initial "raping" fee or 5k or better, you get a measly 2 years off, then every year thereafter you pay dues, mine are 190.00 a year...for life, or you lose membership and have to start all over.) Anyhow, If you are reading this and are not a member...unless you are gonna make MAJOR purchases in the next couple years, shop around. You won't do as well as Directbuy, but with the stiff membership fees, you may do better in the long run. Heed this warning! Have a nice day!


StampOutScams (7/29/2005)

Comment: Wow! This place is quite the scam. I, too, was beguiled by the lure of saving money by these professional shysters. Think about it, you are not saving the markup -- you are giving the markup to DirectBuy web search for DirectBuy instead of the retailer who actually provides services, warranties and the ability to return items. And you are paying Directbuy the markup in advance!! Without receiving any goods at all! They lied to me about some specific products I could buy through them, then tried to steer me to another style/brand. And after reading this site, I see there is a lot they did not mention. Handling Fee? Not mentioned. Credit card Fee? Not mentioned. Getting your stuff out of their warehouse within 3 days? Not mentioned. For the big stuff, you pay double shipping -- first from manufacturer to Directbuy, then from Directbuy to you. That really cuts into any savings you might get. I can save $50 on a TV and wait 4-5 weeks, then pick it up during the limited warehouse hours - OR just go ahead and pay the extra $50 to the retailer, get some service, free & speedy delivery, and the ability to return it if I'm displeased. $50 is not too bad for this type of "insurance". Make no mistake, the business of DirectBuy web search for DirectBuy is collecting membership fees -- NOT saving you money!!! Hey, did anyone sign that "I will be unable to join FOREVER" document -- then try to join later?? I'll bet you they will accept your money if you return next year with a credit card in hand!!! Just another pressure tactic, I'm sure. DirectBuy web search for DirectBuy, get your grimy paws out of our wallets!! Anyone considering joining, do yourself a favor and DO NOT JOIN!


crs46 (7/23/2005)

Comment: I live in the Salt Lake City, UT area, and we're in the process of building a home. My wife and I thought it would be a good idea to check out DirectBuy web search for DirectBuy, since they're radio commercials sounded pretty good. My expectations of what we would be doing were completely different than the actual events. I wish I would've found this website and researched it more before we went to the meeting. I had no idea that I would be attending a "sales meeting." I thought we were going to be able to compare prices and find out if there was a savings. We eventually got there, but for almost 2 hours, we were in a meeting. When they mentioned in the meeting that I would have to make a decision that night or never, I became very skeptical. After the meeting, they then assigned us to "membership specialists" who kept telling us they weren't salesmen and they weren't trying to sell us anything. We compared several items that we had already priced out. One was a Whirlpool refrigerator, but the price we bought it for was actually lower than their price. We then compared a TV, and there was a savings of about $50. We then looked at their furniture, and the savings on the couches were pretty good. There wasn't a large leather sofa over $600. Shipping was another 10%, but there was still some decent savings. We then looked at an entertainment center, and we would save about $500 on that, too. We were somewhat close to joining, but they were more concerned about how we were going to pay for the membership then in our actual concerns and questions. Very bad salesmanship. The fact that we had to make our decision that night, also bugged me. We weren't ready to make our decision that night, and we really wanted to wait until after our house was completed; however, they wouldn't let us. They then brought the owner over and he basically insulted us by saying that if we couldn't afford to make the payment, that we weren't the kind of customers they were looking for. I had already explained to them that we didn't really want to spend any extra money right now because we wanted to save it for the house. I make about $80k/year, so it really wasn't a question of whether I fit into their "demographics" as they implied. That was enough for me, so I walked out with my wife. It seems like there might be some savings, but their sales tactics were the biggest turn off for me.


meiflower (7/13/2005)

Comment: We joined DirectBuy web search for DirectBuy in St. Louis, MO in Feb 2005. We have saved about $100 so far. This directbuy location charge 8% service fee then tax and then 15% shipping fee. All adds up to quite a lot. To be honest, the price directbuy offers will beat many of the local retail stores. However, you can find a lot of stuff online at lower price than what directbuy offers. And you will receive you stuff quicker when order online. It usaully takes 2-4 weeks or longer for directbuy to delivery you stuff. I wouldn't join the clud if I had second chance.


AHendi (7/12/2005)

Comment: I joined DirectBuy web search for DirectBuy in Jacksonville, FL in Jan. 2005. After trying to find and order furniture for my new house, I realized that I had been scammed. There were a lot of false promises and pure lies in the sales presentation. I was shown a table during the sales pitch and told it would cost $860, but when I tried to order it AFTER becoming a member the real cost of the table was over $2000. I have found the same items at DirectBuy web search for DirectBuy elsewhere for the same price and even cheaper. I have tried to the deal with the manager and "media director" with no success. I have filed a complaint with the BBB, and will follow up with with complaint with the FL Attorney General. I am also seriously considering a CLASS ACTION LAWSUIT...Check back in the coming months. Feel free to email me and I will have my attorney contact you if I decide to pursue the CLASS ACTION LAWSUIT.


gbrb (7/10/2005)

Comment: I give this company 1 star for such a deceiving infomercial on tv. After seeing that we scheduled an appt. to go to an open house. We wanted to do some research before hand and are so glad we did. After reading all of the negative remarks we have decided not to go. It is ashame people have to withold all information just to get your money first. We are building a new house on our own and thought we would save a lot of money. With all of the hidden information we find it is just to much money to risk for something that we don't know that much about beforehand. And then to be told that we have to make a decision immediately after the open house or never. What a rip off! We always say, IF IT LOOKS LIKE A RAT, SMELLS LIKE A RAT, IT MUST BE A RAT!! Good companies don't have such bad remarks from so many people.


Gladysknorr (7/10/2005)

Comment: My friend and I went to Direct Buy July 7,'05, in Jacksonville, FL, at 9143 Philips Hwy.;suite 550. It was way in the back with ALL the shades pulled shut so nobody could see that it's empty! We can agree with and definitely add to every negative comment made on this site against the non principles of direct buy. I felt like I was in the twilight zone, out of place and very ncomfortable. There were few smiles, curt; even rude; "greeters" in the front, vague answers, condesending pressure. We were not shown the FIRST catalog and the price quoted to us was far highter than the people who attended an Open HOuse in June of '05. People below said the price quoted to them for a membership was $3500.00. We were given the price of $4999.00 if you are under 70 and $3999.00 if you are 70 and above! WOW, what a difference in membership cost in July.'05 vs the cost in June,'05. Can the cost legitimately increase $1499.00 in one month????!!!!No questions were directly answered and NOTHING was shown us to back up the first thing we were told. Neither of us joined direct buy; we walked out. We drove a long way to attend and they didn't even offer a drink of water, cookie, coke; coffee; nothing! Some open house and some warehouse. It's practicallly empty and full of catalogs we couldn't even touch! Bottom line: Let the buyer beware. If it's too good to be true; it probably is!


Tylercat1 (7/1/2005)

Comment: My wife and I just attended an open house in Buffalo New York. The pitch was very pressured and our salesman after we tried to explain our decision, was rude and a you know what, and just dismissed us. The owner was present and was not very concerned because he was more worried with the sale. In New York State it is illegal to false advertise and use high pressure sales techniques. Currently I am going to contact these manufactures and ask if it is their policy that makes Directbuy make you sign up front. My wife is excellent i seeing if people are honest and I believe she is right on. If you look at this more closely, it resembles a pyramid scheme. The more members you get the others get more money. Almost like Amway. Let me know what you think? I urge people to contact your State Attorney general's office and file a complaint for false advertising and not being upfront in infomercials about fee and you have to sign up that day.


ms118 (6/28/2005)

Comment: After reading all of these posts, I decided not to go the the DirectBuy web search for DirectBuy open house I scheduled today. From these postings, I learned that the membership costs $3500.00 and that I need to join the day of the open house or never. I don't want to give up my chance of joining in the future and I am not ready to fork out $3500 right now. So I am really glad that I read this. Thanks for all the info! I am buying a condo soon and thought that this would be a good idea but now I realize I will probably need to spend more than I had planned on spending in order to get the savings. I'll just delay joining to when I make loads of money and can afford doing a bigger renovating job and thus save more money. Thanks again! =)


ss2251 (6/22/2005)

Comment: We joined DirectBuy web search for DirectBuy yesterday and had no idea that the decision to become a member has to be taken right after the presentation. We almost decided not to go to the open house as my 1 yr old was sick and my wife had a long day at work. The sales pitch was not any different from the infomercial. We wanted to get out of there but just waited to know the fee which we found pretty steep. I thought it was all BS and asked them the price for a 60 inch LCD projection TV that I bought a couple of days back that was deeply discounted at Big Box store. I felt like kicking myself when I came to know that it was $800 less than what I paid. Same story with other things too. We have recently moved in a new house and will be spending quite a bit on furnishing it. I think what bought me in was the idea that I could see the Manufacturer's price for each item. I am not sure if the savings will be substantial but at least I will have a peace of mind knowing that what I am buying is worth the price. Imagine buying a $12,000 worth merchandise for $8,000 in sale at a retail store only to know that it actually costs $3,000. I was skeptical initially and even more so when I told them that I want to compare the cost of a TV. The salesperson told me they can only do so if I knew the exact model no. That made me wonder if it was some type of a scam. I thought maybe the salesperson will take the model no. and come back with a price. If that had happened, we would have left immediately. Fortunately, I knew the model as I bought the TV just a couple of days back and had researched it for many months. I told her that I knew the exact model no. She just asked the manufacturer's name and picked up a catalog from a shelf right in front of us. We looked at the catalog and found the TV. Same with the washer/dryer. She later told us that many a times, they do not have all the pictures in the catalog and if so, they need the exact model to get the price. Since the rule is to show only one type of catalog to a potential customer (another thing we didn't know), they want to make sure that the customers find what they are looking for. This rule however was not enforced in this particular center as we were able to look at various other catalogs later. There are a few points I would like to mention: Although you still get the usual manufacturer's warranty, they do not offer any extended warranty programs like most retailers do. As others have mentioned, the manufacturer may deliver at your home or at the center. If delivered at the center, it's the member's responsibility to collect it. Also, you may be able to get merchandise at the same price online but personally I find it risky. For e.g., I was getting the same TV for about $400 less than the store but was a little apprehensive about making such a big purchase online. Besides, the store gave me an interest free financing for 18 months. This is another downside of buying from DirectBuy web search for DirectBuy as you have to pay upfront for any purchase.


dealtimejm (6/21/2005)

Comment: Only do it if you plan on furnishing a home and don't mind waiting a long time for your merchandise. Direct Buy prices definately offer a savings, but very few items will offer a big enough savings to earn back the membership cost. You have to decide at the open house. My husband saw the savings and joined. We have only been members a short while and are completly unhappy with our decision. Here are the facts: 1. after adding a handling fee, shipping fee, and tax the savings is not as big as it first seems, especially since the delivery is to direct buy, not you. 2. Almost every item takes 4 to 6 weeks as a shipping date, (even a small bathroom faucet). 3. If an item is back ordered you are not notified until 3 weeks into the order, if you want to order another one it will take another 4-6 weeks. 4. Direct buy does not make a commission on your purchase, therefore the service just isn't there. No one goes out of there way to help you or get information for you. I called three times to get a status on my purchase each time the response was (your expected ship date is ...) I can get that from my purchase order. They do not offer to call the corporate or the manufacturer. You will only get a quick answer. 5. You are not allowed to call the manufacturer for any reason. If you have a question about your product or the instructions you have to call direct buy, who then calls direct buy corporate who then calls the manufacturer and then vice versa to actually get an answer. This is a big one to me, it is an infringment on your rights as a buyer. And believe me, direct buy is not going to fight for you. 6. Many times they do not have answers to questions or prices, they say they will get back to you and they never do, you have to keep calling. 6. They wait a long time to refund your money if you cancel an order. It has been 3 weeks since I cancelled my order for the back ordered item and I still do not have my refund. Summary: If you do not like waiting a long time for items, if you like good customer service, and you want the freedom to deal directly with the manufacturer on product issues and malfunctions--DO NOT JOIN!!!!


hooper (6/7/2005)

Comment: Long read from start to finish! Unlike what a lot of what is written here I will stick to facts, not fiction. What I make of all this is the Direct Buy supporters wish you to make a decision on hype and smoke and mirrors, the same way they were forced to make the decision to join.All, or most of their arguement is based on the false premise that we all buy at retail, which is the furthest thing from reality.The excuse that prices are not released to the public because the manufacturers demand it is laughable.Most people I know will use pricing as an advantage to get a better deal, thats what a free market is about. If someone doesn't want to sell at a certain level they again are free not to. It is clearly a fact that certain people who were sold memberships and then in a few days had a change of mind were threatened with lawsuit's by directBuy.The reason you are forced to join on the spot is that it is more likely that armed with the real facts, which you could only get by studying the contract and pricing, is that you probably would not join.This technique of selling is very prevalent with items of dubuios worth and value,CONDO"S. Now $3500 might not be an obstacle to some but it is to me.I have a budget for our renovation and from what I have read here I'm not even on the same page.Mike a previous commentor had some valid questions as to the makeup of the bulk of the general population who are buying, it is too bad that Direct Buy people have not answered one of his questions. Not to pick on you Dylan(your just the closest to the top) but your whole post has zero information and zero facts. No offense , but hell would have to freeze over if I was to believe just your word.People who skirt around the truth so easily and refuse to answer anything directly are hiding something or are dishonest, or are a politician. Happy I found this site. I disagree with Levert, Rocky,please take your meds, you've suffered enough.


peplavine (6/1/2005)

Comment: I cannot give a rating to the company since I have not attended an open house, but information sent to me does state 'becoming a DirectBuy web search for DirectBuy member requires your choice at the Open House you attend'. I was online to research the company and membership fees - $3500 on the spot(wow). I can only imagine going to a car dealership and having the sales person tell me I need to buy a car that day, or not come back to the dealership. Terribly bad buiseness! It screams that DirectBuy web search for DirectBuy is confident people will not return if the company is researched at all. I leave DirectBuy web search for DirectBuy with the question: why are we forced to make an on the spot decision about joining? Please do not tell me because membership is limited. That will not answer the question.


andrewb (5/28/2005)

Comment: Nice comeback Dylan! No hard facts once again from the directbuy lemmings. Blah blah blah, I saved trillions! I saved so much money I filled my 6 man hot tub up with it! Anyone who pays retail prices is a fool.Anyone who bases their savings on the suggested retail price is also a fool.We all know what products are actually selling for, savings are based on the reduction from the market price. 5 Star voters should go join another cult or do what they probably were doing 10 years ago, selling tupperware door to door or waiting for thier pyramid scam to cash in and make them millionaire's.! Oh, boohoo I wasn't guillable enough to sign a $3500 contract on the spot,I'm so upset.


dylan4577 (5/28/2005)

Comment: The people that are upset on here know that they did not join when they went into an openhouse and know they can never go back. It was the best thing I did for my family and have had great service and saved thousands. I purchased a big screen,leather sofas,flooring and blinds. With the money we saved we just bought aa 6 person hot tub and saved another 4,000. Enjoy retail prices if you not a member or join Directbuy where you save tons


meiflower (7/13/2005)

Comment: We joined DirectBuy in St. Louis, MO in Feb 2005. We have saved about $100 so far. This DirectBuy location charge 8% service fee then tax and then 15% shipping fee. All adds up to quite a lot. To be honest, the price DirectBuy offers will beat many of the local retail stores. However, you can find a lot of stuff online at lower price than what DirectBuy offers. And you will receive you stuff quicker when order online. It usaully takes 2-4 weeks or longer for DirectBuy to delivery you stuff. I wouldn't join the clud if I had second chance.


AHendi (7/12/2005)

Comment: I joined DirectBuy in Jacksonville, FL in Jan. 2005. After trying to find and order furniture for my new house, I realized that I had been scammed. There were a lot of false promises and pure lies in the sales presentation. I was shown a table during the sales pitch and told it would cost $860, but when I tried to order it AFTER becoming a member the real cost of the table was over $2000. I have found the same items at DirectBuy elsewhere for the same price and even cheaper. I have tried to the deal with the manager and "media director" with no success. I have filed a complaint with the BBB, and will follow up with with complaint with the FL Attorney General. I am also seriously considering a CLASS ACTION LAWSUIT...Check back in the coming months. Feel free to email me and I will have my attorney contact you if I decide to pursue the CLASS ACTION LAWSUIT.


gbrb (7/10/2005)

Comment: I give this company 1 star for such a deceiving infomercial on tv. After seeing that we scheduled an appt. to go to an open house. We wanted to do some research before hand and are so glad we did. After reading all of the negative remarks we have decided not to go. It is ashame people have to withold all information just to get your money first. We are building a new house on our own and thought we would save a lot of money. With all of the hidden information we find it is just to much money to risk for something that we don't know that much about beforehand. And then to be told that we have to make a decision immediately after the open house or never. What a rip off! We always say, IF IT LOOKS LIKE A RAT, SMELLS LIKE A RAT, IT MUST BE A RAT!! Good companies don't have such bad remarks from so many people.


Gladysknorr (7/10/2005)

Comment: My friend and I went to Direct Buy July 7,'05, in Jacksonville, FL, at 9143 Philips Hwy.;suite 550. It was way in the back with ALL the shades pulled shut so nobody could see that it's empty! We can agree with and definitely add to every negative comment made on this site against the non principles of direct buy. I felt like I was in the twilight zone, out of place and very ncomfortable. There were few smiles, curt; even rude; "greeters" in the front, vague answers, condesending pressure. We were not shown the FIRST catalog and the price quoted to us was far highter than the people who attended an Open HOuse in June of '05. People below said the price quoted to them for a membership was $3500.00. We were given the price of $4999.00 if you are under 70 and $3999.00 if you are 70 and above! WOW, what a difference in membership cost in July.'05 vs the cost in June,'05. Can the cost legitimately increase $1499.00 in one month????!!!!No questions were directly answered and NOTHING was shown us to back up the first thing we were told. Neither of us joined direct buy; we walked out. We drove a long way to attend and they didn't even offer a drink of water, cookie, coke; coffee; nothing! Some open house and some warehouse. It's practicallly empty and full of catalogs we couldn't even touch! Bottom line: Let the buyer beware. If it's too good to be true; it probably is!


Tylercat1 (7/1/2005)

Comment: My wife and I just attended an open house in Buffalo New York. The pitch was very pressured and our salesman after we tried to explain our decision, was rude and a you know what, and just dismissed us. The owner was present and was not very concerned because he was more worried with the sale. In New York State it is illegal to false advertise and use high pressure sales techniques. Currently I am going to contact these manufactures and ask if it is their policy that makes DirectBuy make you sign up front. My wife is excellent i seeing if people are honest and I believe she is right on. If you look at this more closely, it resembles a pyramid scheme. The more members you get the others get more money. Almost like Amway. Let me know what you think? I urge people to contact your State Attorney general's office and file a complaint for false advertising and not being upfront in infomercials about fee and you have to sign up that day.


ms118 (6/28/2005)

Comment: After reading all of these posts, I decided not to go the the DirectBuy open house I scheduled today. From these postings, I learned that the membership costs $3500.00 and that I need to join the day of the open house or never. I don't want to give up my chance of joining in the future and I am not ready to fork out $3500 right now. So I am really glad that I read this. Thanks for all the info! I am buying a condo soon and thought that this would be a good idea but now I realize I will probably need to spend more than I had planned on spending in order to get the savings. I'll just delay joining to when I make loads of money and can afford doing a bigger renovating job and thus save more money. Thanks again! =)


ss2251 (6/22/2005)

Comment: We joined DirectBuy yesterday and had no idea that the decision to become a member has to be taken right after the presentation. We almost decided not to go to the open house as my 1 yr old was sick and my wife had a long day at work. The sales pitch was not any different from the infomercial. We wanted to get out of there but just waited to know the fee which we found pretty steep. I thought it was all BS and asked them the price for a 60 inch LCD projection TV that I bought a couple of days back that was deeply discounted at Big Box store. I felt like kicking myself when I came to know that it was $800 less than what I paid. Same story with other things too. We have recently moved in a new house and will be spending quite a bit on furnishing it. I think what bought me in was the idea that I could see the Manufacturer's price for each item. I am not sure if the savings will be substantial but at least I will have a peace of mind knowing that what I am buying is worth the price. Imagine buying a $12,000 worth merchandise for $8,000 in sale at a retail store only to know that it actually costs $3,000. I was skeptical initially and even more so when I told them that I want to compare the cost of a TV. The salesperson told me they can only do so if I knew the exact model no. That made me wonder if it was some type of a scam. I thought maybe the salesperson will take the model no. and come back with a price. If that had happened, we would have left immediately. Fortunately, I knew the model as I bought the TV just a couple of days back and had researched it for many months. I told her that I knew the exact model no. She just asked the manufacturer's name and picked up a catalog from a shelf right in front of us. We looked at the catalog and found the TV. Same with the washer/dryer. She later told us that many a times, they do not have all the pictures in the catalog and if so, they need the exact model to get the price. Since the rule is to show only one type of catalog to a potential customer (another thing we didn't know), they want to make sure that the customers find what they are looking for. This rule however was not enforced in this particular center as we were able to look at various other catalogs later. There are a few points I would like to mention: Although you still get the usual manufacturer's warranty, they do not offer any extended warranty programs like most retailers do. As others have mentioned, the manufacturer may deliver at your home or at the center. If delivered at the center, it's the member's responsibility to collect it. Also, you may be able to get merchandise at the same price online but personally I find it risky. For e.g., I was getting the same TV for about $400 less than the store but was a little apprehensive about making such a big purchase online. Besides, the store gave me an interest free financing for 18 months. This is another downside of buying from DirectBuy as you have to pay upfront for any purchase.


dealtimejm (6/21/2005)

Comment: Only do it if you plan on furnishing a home and don't mind waiting a long time for your merchandise. Direct Buy prices definately offer a savings, but very few items will offer a big enough savings to earn back the membership cost. You have to decide at the open house. My husband saw the savings and joined. We have only been members a short while and are completly unhappy with our decision. Here are the facts: 1. after adding a handling fee, shipping fee, and tax the savings is not as big as it first seems, especially since the delivery is to direct buy, not you. 2. Almost every item takes 4 to 6 weeks as a shipping date, (even a small bathroom faucet). 3. If an item is back ordered you are not notified until 3 weeks into the order, if you want to order another one it will take another 4-6 weeks. 4. Direct buy does not make a commission on your purchase, therefore the service just isn't there. No one goes out of there way to help you or get information for you. I called three times to get a status on my purchase each time the response was (your expected ship date is ...) I can get that from my purchase order. They do not offer to call the corporate or the manufacturer. You will only get a quick answer. 5. You are not allowed to call the manufacturer for any reason. If you have a question about your product or the instructions you have to call direct buy, who then calls direct buy corporate who then calls the manufacturer and then vice versa to actually get an answer. This is a big one to me, it is an infringment on your rights as a buyer. And believe me, direct buy is not going to fight for you. 6. Many times they do not have answers to questions or prices, they say they will get back to you and they never do, you have to keep calling. 6. They wait a long time to refund your money if you cancel an order. It has been 3 weeks since I cancelled my order for the back ordered item and I still do not have my refund. Summary: If you do not like waiting a long time for items, if you like good customer service, and you want the freedom to deal directly with the manufacturer on product issues and malfunctions--DO NOT JOIN!!!!


hooper (6/7/2005)

Comment: Long read from start to finish! Unlike what a lot of what is written here I will stick to facts, not fiction. What I make of all this is the Direct Buy supporters wish you to make a decision on hype and smoke and mirrors, the same way they were forced to make the decision to join.All, or most of their arguement is based on the false premise that we all buy at retail, which is the furthest thing from reality.The excuse that prices are not released to the public because the manufacturers demand it is laughable.Most people I know will use pricing as an advantage to get a better deal, thats what a free market is about. If someone doesn't want to sell at a certain level they again are free not to. It is clearly a fact that certain people who were sold memberships and then in a few days had a change of mind were threatened with lawsuit's by DirectBuy.

The reason you are forced to join on the spot is that it is more likely that armed with the real facts, which you could only get by studying the contract and pricing, is that you probably would not join.This technique of selling is very prevalent with items of dubuios worth and value,CONDO"S. Now $3500 might not be an obstacle to some but it is to me.I have a budget for our renovation and from what I have read here I'm not even on the same page.Mike a previous commentor had some valid questions as to the makeup of the bulk of the general population who are buying, it is too bad that Direct Buy people have not answered one of his questions. Not to pick on you Dylan(your just the closest to the top) but your whole post has zero information and zero facts. No offense , but hell would have to freeze over if I was to believe just your word.People who skirt around the truth so easily and refuse to answer anything directly are hiding something or are dishonest, or are a politician. Happy I found this site. I disagree with Levert, Rocky,please take your meds, you've suffered enough.


peplavine (6/1/2005)

Comment: I cannot give a rating to the company since I have not attended an open house, but information sent to me does state 'becoming a DirectBuy member requires your choice at the Open House you attend'. I was online to research the company and membership fees - $3500 on the spot(wow). I can only imagine going to a car dealership and having the sales person tell me I need to buy a car that day, or not come back to the dealership. Terribly bad buiseness! It screams that DirectBuy is confident people will not return if the company is researched at all. I leave DirectBuy with the question: why are we forced to make an on the spot decision about joining? Please do not tell me because membership is limited. That will not answer the question.


andrewb (5/28/2005)

Comment: Nice comeback Dylan! No hard facts once again from the DirectBuy lemmings. Blah blah blah, I saved trillions! I saved so much money I filled my 6 man hot tub up with it! Anyone who pays retail prices is a fool.Anyone who bases their savings on the suggested retail price is also a fool.We all know what products are actually selling for, savings are based on the reduction from the market price. 5 Star voters should go join another cult or do what they probably were doing 10 years ago, selling tupperware door to door or waiting for thier pyramid scam to cash in and make them millionaire's.! Oh, boohoo I wasn't guillable enough to sign a $3500 contract on the spot,I'm so upset.


dylan4577 (5/28/2005)

Comment: The people that are upset on here know that they did not join when they went into an openhouse and know they can never go back. It was the best thing I did for my family and have had great service and saved thousands. I purchased a big screen,leather sofas,flooring and blinds. With the money we saved we just bought aa 6 person hot tub and saved another 4,000. Enjoy retail prices if you not a member or join DirectBuy where you save tons


phil (5/25/2005)

Comment: To Firebreed. How is putting money in a RRSP for your future and getting a tax break the same idea as putting $3500 towards Direct Buy?Can you cash out your DB membership like a bond? Do you earn interest like a bond? Do you get a tax break like an RRSP? What we are talking about is wether or not spending $3500 for a catalogue service is worth it.BTW nobody buys at retail prices anymore so your quotes and estimates of expected savings are invalid.In my area DirectBuy solicts you by phone for the presentation and at no time is it mentioned that you must sign immediately.IMHO signing over $3500with a shotgun at your head is ludicrous.Your whole analogy of expected life spans of products and how you have to spend money does not justify anything, I really don't understand what you are trying to prove, if anything.Your facts are also construed,inaccurate and selfserving.You do however sound as convluted and nonsensical as a DirectBuy infomercial. Why can't you Direct Buy supporters answer some basic questions?Post some products you have bought and show the savings.Mike has some good questions, why don't you answer them?Just reading your post with all the complete rubish should persuade people to spend their hard earned cash on anything else except DirectBuy. I will forward this site to anyone else I know who is considering DirectBuy. PS. You have a logic soulmate in Rockies1974.


Platoface (5/24/2005)

Comment: It is amazing that there are two camps on this site. One that says DirectBuy is amazing and give it 5 stars and the other camp which says that DirectBuy sucks and that it is a ripoff. I would tend to believe the camp that has nothing to gain. I am glad I stumbled onto this site. My wife saw the infomercial on tv and told me about it. I was skeptical from the start and it seemed my suspicion was correct about the smarmy way these people do business... if that' what they call it. I will stick to Sams Club, thank you very much. People do not believe these 5 star posts. They are agents of theives or theives themselves.


Firebreed (5/21/2005)

Comment: Nobody ever said that DirectBuy was for everyone. For people that did attend and open house, you recieved an information sheet. Have a look at the entire second paragraph on the back page: "You will be asked to make a descision at the time of the open house." When a Director of DirectBuy calls you one of the first thing that they will ask you is "Did you read over the information that we sent to you?" if you said "yes" then obviously you read it. (doesn't mean you're smart enough to understand it) Then you would know that you had to make a descision when you attended. It is not just for people making big purchases. The average price is aprox $3500 across the board for most locations by the looks of it. Over the course of the 10 Year membership that's going to work out to aproximatly $5000 taking into account renewal fees. Now lets break this down a bit. People say that you "Have to be buying a bunch of stuff" ok... Lifespan of an appliance: 7-10 years Windows in your house: 15-25 years Recently made furnaces: 7-10 years Tires for your Car: 2 years Average Sofa Set: 10 years Television Replacement: Every 5-10 years Washer and Dryer: 7-10 years Now lets look at average savings... 30% on appliances 60% on windows 66%+ on furnaces 10-20% on car accessories 25-45% on appliances 50-70% on furniture Lets say you get 1 living room set retail @ $3000, you save $1500. Lets say you do 1 bay window which retails around $2000, you'll save about $1300 on it. Then say you put in 1 set of california shutters to go along with the window, that's another $1000 savings (There is your entire initial investment and $300 in your pocket) Say your appliances are getting old and you want some Stainless Steel systems. Save $800 on a fridge $500 on a stove $200 on a microwave (That's another $1500 you just saved) You just paid your 10 Year membership on things YOU WOULD HAVE BOUGHT ANYWAYS REGARDLESS IF YOU HAD THE MEMBERSHIP OR NOT! Now, it's time to reno your kitchen. Want a very good quality cabinet in a 15x15 kitchen? You're probably looking around the 12k-15k mark. Through DirectBuyDirectBuy cut that in half. Say you say "I'm not doing a kitchen" ok. Are you planning on living in your house forever? When you move save 60-80% on all your window treatments, save 50% on the paint for your walls save $2.00+per sq/ft on your hardwood floors. That doesn't even include gifts for the kids, jewlery for your significant other, anniversary presents, wedding presents, things that break down, discounted installers to put everything together etc... People go out and buy Savings Bonds and GIC's and RRSP's without putting much thought into it. I mean really... It's the same basic idea. People are always spending money and you will to the day you die. If you are say 30 year's old, do you honestly think that the fridge keeping your beer cold is going to be buried with you when you die, that the car your driving your still going to be


mike (5/18/2005)

Comment: I hold a decent job, own a house, annual income in and around $70,000.My question is to Mr Wilder,how much did you spend on 3 bedrooms if you saved over $13,000.I would imagine to save that much you must have spent in excess of $20,000.I would have to say that with our income that type of expenditure is well beyond our means.Lets say you spent the 20k , that to me is around 3-4 years savings, maybe.I just read about the savings and what is apparent is that to save these huge numbers being bantered around you have to have a huge budget. I think for you people who endorse Direct Buy give us some tangible numbers to work with. What is your income? how many kids do you have?What do you feel is an appropriate $ figure to furnish a house? How big is your house? What is your house worth? I'm not sure what the average income is but I doubt it its over $50,000.What I keep reading is I saved $50k, I saved $30K, well after paying the mortgage, car pension etc I certainly am not in the league of big spenders.Its tough for my family to save up for the vacation let alone be able to spend incredibly massive amounts of cash to save an equal amount. I just think for the average person use your $3500 elswhere.


wilder (5/16/2005)

Comment: We have been members for 2 years-the original fee of 3500$ was steep, but we were planning on furnishing an entire home and also building our own home in the future. In total, after furnishing three rooms of our house so far we have saved well over 13,000$ --minus the member fee it is still about 10K in savings (yes, this includes the sale tax and any costs we have incurred in getting our shipments to our home from Direct Buy)!! Direct buy is not for people who are interested in buying a few items-and you must do your homework--some items CAN be bought at a better price from internet sites and large volume discounters...we were told this by our salesman at the presentation so we didn't feel deceived at all. I am not affiliated with Direct Buy in any way, just a satisfied member.


otd (5/10/2005)

Comment: Just don't do it. The only good thing I can say about UCC DirectBuy web search for DirectBuy is that they have changed my philosophy on sales pitches. If ever presented again with a buy it now or never pitch...the answer will be never. As a member for almost two years now, (and feeling pretty stupid about that), I can tell you that you will never, ever save the amount of your membership fee of almost $3000.00. Between the inconvenience of most items being shipped to the warehouse instead of your home, the service charges, and taxes... You will not save money or time with DirectBuy web search for DirectBuy. As one small example, we recently attempted to save some money ordering a set of Noritake china through UCC. We later found that we could have ordered the same items online at giftcollector.com and receive free shipping to our home. It's been this way with almost everything we've ordered or tried to order with UCC... Occasionally you'll save a few dollars...but by the time you factor in your travel time and the inconvenience it never balances out in your favor. We've already made the mistake of paying the fee... we haven't even saved 1% of our membership fee over the almost two years we've been members. In fact, we've probably lost more money in time and gas going back and forth to their office and warehouse then if we'd simply taken the time to search out what we wanted online or elsewhere. If asked my opinion, I'd tell everyone to not waste their money or time with UCC or DirectBuy web search for DirectBuy ever... If you really want to dispose of $3000 of your money...find a nice charity and give it away. You'll get more out of it than with UCC plus you'll get a tax deduction.


levert (5/9/2005)

Comment: Wow, Rocky, I could not do a better job of dissuading people from joining Direct Buy than you.My hats off to you! Your complete lack of any logic whatsoever , disorganized thought process , and inability to concentrate and answer any questions directly does make you a prime candidate for Direct Buy.Your mindless off topic blabbering and conjecturing is priceless! Please stay off your medication, you are providing endless humour for us all.


scumby (5/8/2005)

Comment: This is a SCAM. It costs $4500 in advance plus shipping fees even though they ship to thier office. They will deliever it to your home for $75! What directbuy is doing is frontloading their retail markup. And listen to Daigle - subtract all these phony 5-star sales pitches called ratings. the real rating in under 1 star!


Daigle (5/7/2005)

Comment: Guys, smarten up. I am an insurance fraud investigator, and although I can't tell you anything about DirectBuy web search for DirectBuy because I have never used it, I CAN tell you with certainty that a good portion of the favorable reviews here were written by the same person. As long as there are suckers out there, there will be people there to take their money. If it is true that they make you either sign up on the spot or never sign up, that's a pretty big warning sign. As far as I'm concerned, at that point it's your own fault if you get ripped off.


rockies (5/7/2005)

Comment: sorry for all the typeOs i am just over the whole blast a company you never used or know nothing about. so i wrote fast and did not read it over just posted! :)


rockies1974 (5/7/2005)

Comment: i am sure we are all very impressed with your "dr." title. just because it didnt work for you and horse you rode in on does not mean i work for them. it does work it just take an understanding of how to use it. i dont think if for everyone and all i posted on all of these rate sites is that one should use there own mind and choose for themself. not another person who hates it. should we hate blacks and jews too? hate mormans and mexico? wish ill on mcdonals for the way they fatten the world one burger at a time? should i not buy a suv even if i have a family of 5? what about timeshare i would think those would have to be a schame of sorts as well. so please dont stop telling us what is best for us. i need to learn more. help me with the best loan for my home and tell me how to find the best plan on a cell phone that has to be a rip off right. i mean how much does time relly cost? please tell me what else i should do with my life. write a book. i would love to know. should make a website devoted to all that is good in the world or is there really anything good at all? of course they make money for membership...what are you a dr of? do you work the free clinic? give us all free advise on how to stay out of your office. your not working for money but for love of your brother. i sell mortgage not directbuy memberships. i joined we saved and me write on this website has nothing do with directbuy but it has everything to do with "know it alls" tell me and others what to do. people can make up their own minds. you did. you chose not to stay with it. great move on a stop trying hurt the small business man. give me some info on you so i can rate you based on the little i know about you. i wrote the great dr. know it all as well!


Dr. Dan LaVene? (4/30/2005)

Comment: DO NOT BUY FROM DIRECT BUY, DO NOT EVEN GO OR CONSIDER THEM!!!!!! I went to one of their openings. Don't listen to those below who think they saved money. You really don't, even on the big ticket items. Talk about pressured sales pitches! Back when I joined they allowed a 3 day refund period in Orlando. They don't offer that anymore. I researched my items as the few listers below say. I thought maybe I could save, NO WAY. Buy the time you add surcharges and shipping, buy the way the item is shipped to the Direct Buy store not to your home and you have to provide transportation not direct buy, you save nothing. You can get your own items if you research it, like furniture from North Carolina, and have it shipped to you!. We bought a $6000 couch from the carolinas that we saw in RObb & Stucky and saved with shipping $3000! DIrect buy didn't come close. When we went back 1 day later for our refund, we charged it on VISA, the owner didn't submit the refund for a month. We had to write the better business bureau and the owner came up with lies that we were past members of another store and tryin to get something for nothing. He was the lier and tried to back peddle to solve the BBB complaint I submitted. Remember, no one gets something for nothing, If anyone ever pressures you into a one time only deal, you know they are not confident that their product on inspection will sell or work! Buyer Beware!!!!


JeffreyDurbin? (4/30/2005)

Comment: I am going to go to a presentation. It sounds like people either love the concept or hate it. It also sounds like it really only makes sense if you are going to buy a lot of stuff. Finally, it sounds like the price can vary from one location to another. My questions are: What prices were people charged? Can you use the membership at other locations or just the one you joined? (We move a lot) How broad is their selection? (getting 50% off the price of a $5,000 couch is no deal if I would have purchased a different one for $800.) Will they let you bring in a list of items and prices in order to compare and prove how good the prices are?


BlueKnight? 22 (4/29/2005)

Comment: My wife and I went to one of the presentations at their Norristown, PA location. Wasn't till the very end that they wanted $4,000 for the first 2 years and $159. each additional year. What I didn't like was that you needed to make a snap decision there and then. When I asked if I can think it over I was told it was a one-shot opportunity. Similiar to those in-home window salesmen, etc. Any legitimate, reputable company wouldn't want a snap decision. Oh, I could finance at a whopping 17%. I'm sure they are not the only company out there. Anyone can become a distributor for any manufacturer if you buy enough merchandise from them. Someone's getting rich off of this whole scheme.


fiqtir (4/25/2005)

Comment: I've been a member of DirectBuy web search for DirectBuy for about four years now. I think the membership fee was about $2,500 for the first three years when I joined. I would only recommend a membership to those people who plan to buy a lot of large items, such as appliances and furnishings. I have put all new Kitchenaid appliances in my kitchen, and a Whirlpool Duet washer/dryer set in the laundry room, American Drew furnishings in my bedroom, and Stanley in the kid's rooms, got a new Weber grill, ceiling fan for the screen porch and a lot of little items too. I have more than saved my membership fee. I probably spent what I would have had I bought retail, but I got much better quality. It allows you to save money or buy up. The one issue I have with them is on shipping. Shipping fees are "estimates" and it never seems that it was overestimated, I either hear nothing or get an invoice for additional shipping charges. The fact that I haven't paid the last two invoices and I have placed orders since doesn't give me a warm fuzzy about their shipping expense tracking. Overall, it's a good program provided you commit to use it, you are willing to shop around, and you do your homework before every purchase. If you are a "saver" than you typically do these things already.


brandyAZ (4/22/2005)

Comment: How To Decide on DirectBuy web search for DirectBuy I thought my rebuttal might be helpful to those that are just looking for honest information about DirectBuy web search for DirectBuy. We DID join but I would have appreciated someone giving me the same few suggestions I'm going to give you, so for those who want to consider it:1.) Definitely have a retail spending budget in mind. How much would you plan to spend out in retail stores if you never heard of DirectBuy web search for DirectBuy? Then you'll begin to see if there is savings or not when you get to DirectBuy web search for DirectBuy.2.) Do your homework! Get ads with pricing, get bids on cabinetry, price furniture within your price range and things you'd normally put on a "wish list". We actually purchased a leather sofa that would have been well outside our price range when I saw it in Robb & Stuckey, buy DirectBuy web search for DirectBuy had that same manufacturer and the difference in price was unbelieveable! I was able to buy the better couch after all.3.) Only go for the appointment if you plan to do these things within 12 months. And be prepared to make a decision that day. We were put off by this rule, but had someone told us ahead of time--we would have felt better about it.4.) Go to the presentation with an "open-mind". You already know that retail rips you off...listen to other information.5.) If you don't like the person doing the presentation (my husband hated him!) get past the BS and focus on the items you came to save on. We were shown enough price comparisons to see definite savings.6.)The fee is high and we were given the option of a payment plan or paid in full. We ended up paying on our credit card since we already had a 12 mo. zero balance transfer and we wouldn't pay any interest that way, but the finance plan was an OK option too. It might be nice to talk about how you would pay for the membership before you go.7.) Don't be afraid to ask questions! My husband and I were there 2 hours after the presentation but it was worth it. We joined in West Palm Beach, FL and they were extremely helpful and we never felt pressured. Once we got our questions answered, we decided it would be worth our while.8.) This is a great concept for your immediate needs and things you plan to do later, so you may want to jot down some things you will consider in the future and ask if they carry those items.9.)And it sounds like a lot of DirectBuy web search for DirectBuy's are different in how they present & service you so I would certainly see if you can speak to members before you decide. West Palm Beach had a packed showroom the day we went and my husband must have talked to 5 or 6 couples who were members and shopping that day and they we all pretty honest with us and made us feel extremely comfortable based on their own experiences.I hope this was helpful. If you're prepared before you go to DirectBuy web search for DirectBuy, it will be much easier to understand whether it's good for you. We have saved quite a bit on our kitchen (which looks beautiful!) and many furniture items. They have so many manufacturers and the location we shop at has local sup


Suzannemor (4/15/2005)

Comment: I went to a showroom tour last night with my husband and we thought the concept was really good (we were pretty much sold by the end of the tour and planned to join). We initially went there to try a key that was sent to us in the mail, which gave us a chance to win a $25,000 remodel if the key fit in the lock. After the tour, they sat us down with a salesperson and he gave us the ABC choice of which finance option we wanted to pay for the $3,999.00 membership fee. We told the salesman we didn't have the money right now, but could reconsider in a few weeks. He went back and forth to his manager like a used car salesman several times. Each time, we said no, we couldn't afford it right now. He then gave us the "senior citizen" plan (we are in our thirties) to be able to purchase that evening ($690 down and $105/ month). We said we didn't have the money to purchase the membership right now but would like to come back. He got pretty frustrated and said, what about a check? What about a credit card? You don't have room on a credit card? I was like, um... NO! He then made us sign our "decision to decline membership"... EVER! It was so stupid. I couldn't believe they would shut down potential buyers forever unless you were able to pay/sign the night of the presentation. I thought that was pretty shady. I felt bad for the people who really looked like they didn't have any money and were being pressured into buying. I think the people running this sales pitch had absolutely no tact or class to present a membership of this caliber in the manner they did. I don't think I would trust an organization like that, especially after reading the reviews on this site.


Oscar Cuzz (3/25/2005)

Comment: I was at a meeting. They decided day and time I should be there. I realized that if I did not sign I will never EVER become a member. $3K for paying in advance what I wouod save over 10 years. Five clauses that prevented me to talk to retailers byut the non-disclosure clause was in small print and dithered! I also checked about complaints and they were not good at customed made things like flooring, cabinets. If they do not fit they wash their hands! Warranties, well better to pray than to get a satisfaction from them. For a while I felt in those time sharing schemes, but there was no beach and the place looked cheap and people did not look at me in the eyes. I trusted my guts and said NO WAY!


aldebaron (3/21/2005)

Comment: well, i had scheduled a meeting for sunnyvale but after reading all these negative reviews i have decided not to go...thanks to this site i have saved $3-5k which, from what i can tell, is a lot more than what i would have saved as a member of direct buy...thanks to all the honest people out there that shared their experiences with me....


Bob_11459 (3/9/2005)

Comment: At first, I was skeptical about the initial presentation and the fact that you had to make a decision right then and there. However; I did my homework before I came. I gathered pricing of some of the things I was looking from, from several retail locations -- even some quotes from some wholesale distributors. Every single price I threw at them was dramatically less! This was confirmed in there membership catalogs. I was still a little skeptical at that point that the catalogs might be faulty, but I joined anyhow. I'm sure glad I did. Just built my first new house and saves tens of thousands of dollars. If you can get past the crappy presentations, corky sales pitches and skeptical super low price lists -- it is totally worth it. Member For life, Bob Starskey


donotfoolme (3/6/2005)

Comment: I went by curiosity to one on their meetings. I am a good sport skeptic which means I give only one chance to see what it is without getting overwhelmed. The meeting was filled with 20-30 people. What triggered for me was the awesome response the guy was getting out of the people like if I was in one of those overactive church sermons. The summon of this scam is at the end of the meeting where they announce the membership price. This is business not show-business and I was disappointed to see that they hired people to fill the room. They also announced that I had to sign the contract right there and then. As I expressed my refusal to those people, they started to make some degrading and very unprofessional comments towards me. This sealed the deal and I ejected myself from CrookVille!


thomas (3/2/2005)

Comment: Well, well. So you go to a meeting and are strongarmed into signing immediately paying thousands. So all you people who gave into this scam and give it 5 stars have no problem signing an important legally binding document without having proof up front?If the savings are even close to what your saying why haven't one of you posted a list with your bill of sale proving once and for all what you claim. The reason you won't or can't is you probably work for scambuydiretripoffway.Oh, yeah, thats against your rules to publish prices!So if I won't dish out a huge amount of money up front I'm not a smart shopper?Even if the savings were real I would never give a company 5 stars that uses the tactics that they use to sign up members.Its also odd that if this is such a great way of doing business why is no one else doing it? With so many factory direct locations for products and the internet for information I'll take my business to a show room where there are real people , customer service and true product knowledge. If this is a "PRIVILEDGED" membership count me out.


rockies74 (2/22/2005)

Comment: I have an appointment to go to the phoenix direct buy. I have not seen the price to join. I am open-minded and I am moving into a new home. This will be our 3 home in 6 years. I have read all of the posted notes. I can see that direct buy is not for everyone. In saying that. I mean not everyone gets it. We are all going to spend the 4000.00 either way. I have needs. I have desires. I shop for the best price. If I could buy a large item like... a king beauty rest mattress that runs around $2200.00 for half the price. I will join. If you are not buying a $2200.00, and you would only spend $800.00 on a king size bed. All the more reason to take the time and look at what Direct Buy has to offer. You could now spend the same money and get a better item or spend less and get the same item. People don’t get rich my thinking poor. If you say you don’t buy enough to join a club to buy a cost. You are either broke or buy everything from finance only side. Meaning you don’t own the item until you store has their mark up. Which is what the direct buy contact told me I could go around with them. It sounds just like cost co or sams clubs but not for paper or food but for major items. Like I said if I can save on the big items then it will make the smaller item at retail a breeze. I am sure may see it the same way it do. Am one comment stated that Direct Buy had change the name from UCC TOTALHOME. So I called and asked why the change. The reply was that Direct Buy is a clear marketing brand. In two word it tells you what the club does. UCC TOTALHOME is not as clear. I have an appointment for this weekend. Please feel free to contact me if you would like to know how is goes. Stephen at user rockies74 at domain hotmail.com


Dougc1012 (1/27/2005)

Comment: It is one of the most deceptive, high pressure sales jobs I have ever seen. I am just mad at myself for falling for it. Unless you are building a house it isn't worth it.


slipknot (1/19/2005)

Comment: Joined 2 years ago, built a new home, saved back my membership dues 10 times over! Best choice I have ever made.


joeinspirit (1/13/2005)

Comment: Strange how all the positive reviews are totally 5 star, nothing at all bad. haha, My wife and her ex-husband joined and it sucked. Just like all the rest of the real customers the "savings" are deceptive and not much of a savings either (or no savings at all). Waste your money if you choose, but I'll just give you a warning, $3500 dollars is alot of money.


Smurf (1/10/2005)

Comment: A great way to save money. The number of styles in the catalogs are numerous, so anyone can find what there looking for. Every choice we looked at were cheaper than any store's prices! The DirectBuy web search for DirectBuy concept is awesome, which is to band many people together in order to buy in volume to purchase things directly from the vendor in order to cut out the middle man markup's. DirectBuy web search for DirectBuy is for me, but not for everyone. Before coming in for the first time, do your research on the items you might be interested in (vendor names, model numbers, etc). Only an educated shopper can clearly see how DirectBuy web search for DirectBuy works.


bbuilder (11/29/2004)

Comment: Disappointing waste of money. They claimed we did not understand the "concept" and we should keep trying to use the membership. The majority of things in the catalogs were not our taste and style. The narrow choices we had left were more expensive through DirectBuy web search for DirectBuy. I am familiar with the concept, which is to promise anything to suckers like us to get our money. Use your common sense and make them put those exaggerated claims in writing, before you join! Would not recommend it, especially with the reports of crooks running the show. I think that if DirectBuy web search for DirectBuy knows about those crooks, they should be liable for allowing them to continue stealing from people.


DreamHome4Me (11/25/2004)

Comment: Reading these postings is good because you get to see how superficial and reactionary some of these judgements are. All I can tell you is that I am building a new home and here is what I think of DirectBuy web search for DirectBuy: I got a window quote from an outside company prior to joining DirectBuy web search for DirectBuy and was able to save over $15,000 on the same windows through DirectBuy web search for DirectBuy. Cabinets for my kitchen, 3 bathrooms, laundry room and office were quoted out to be nearly $75,000 for 1/4" solid maple, dove-tailed drawer construction, plywood box construction and the best, smoothest gliding drawers you have ever seen. I loved these cabinets when I saw them and my cost through DirectBuy web search for DirectBuy was a little over $23,000 for the exact same cabinets!! Do you think I love DirectBuy web search for DirectBuy? You bet I do because now I have saved over $60,000 in just cabinets and windows which means I can afford to put the furniture I really want in my new house AND landscaping for what I would have spent on the outside. Yeah, you have to order everything and you don't have instant gratification, but for the many thousands of dollars I can save doing my house it's worth it. I am building my dream home and don't make any purchases without first looking for the best deal and DirectBuy web search for DirectBuy was definitely worth the time to investigate. You know, people say bad things about every company on the planet, and I have had my fair share of disappointment from enough of them myself, to be sure; however DirectBuy web search for DirectBuy has definitely not been one of them. Check it out and see if it's for you. I have loved it and tell everyone I know to go join today. If you don't like it then the only reason is that you aren't buying anything, and I don't know anyone who doesn't buy things. My world has been greatly improved thanks to DirectBuy!!


Tom Sedaker (11/18/2004)

Comment: My wife and I joined several months ago after one of our friends saved over 45,000 in three months on a remodel project he was doing at his house. We were about to remodel ourselves so we went for a look see ourselves. Not only were we impressed with the whole concept, we were absolutely sick when we found our exact kitchen table and chairs with Hutch for 1900.00 less than what we paid (thinking it was on sale). Ditto for a camera we had just purchased (420.00 less) and our bedroom and dining room furniture that we purchased last year that had we bought them through DirectBuy, we would have saved over 7,000.00! Needless to say, we were sick and happy all at the same time. I read some of these complaints and have to laugh when I think to myself, which is the more accurate telling of the story, ours which has been even beyond my own expectations, or the disgruntled that would have us beleive that the only reason for joining is become someone lied? This world is full of disgruntled people and dis-enfranchised people that complain about how I-Hop tried to burn their baby and Target is duping the public with unfair advertising. C'mon!! I'm glad that we joined, and proud to say so! This deal is as "no brainer" a deal as one could possibly get! I would encourage those seeking, to look for themselves and for the others... to get a life and stop complaining that the world is out to get you!!


blare (11/13/2004)

Comment: Billy and I, when we first joined back in Feb. of 2003, our guest director promised us specific items would be for sale for less money than we could find in retail. We even got to look at the catalogs to verify this before ever discussing a contract! We didn't get ripped off. Was 100% true. I saved a ton, enough to easly justify the membership fee. 10 brownie points!


mary (11/9/2004)

Comment: My husband and I have been members for 5 years. We have 5 more years before our membership ends. We, without a doubt, will renew our membership. Direct Buy has been a god send to us.


Suzie Homemaker (11/8/2004)

Comment: Yes, its true about $5000. Apparently some franchises are greedier than others. We also had a very bad time with DirectBuy. I think we may have joined one of the locations who steal from the members as mentioned by Surv3y. We got ripped off because the salesperson at the location we joined promised us specific items would be for sale for less money than we could find in retail. The truth was that we were not able to find most of the high end appliances we wanted to buy and the few things we found in their catalogs were higher priced than we could get from retail. We asked for a refund and were told this silly jingo about "comparing apples to apples".(meaning we were accused of not comparing the same model number to the same model number) This was so lame we broke out laughing, of course it was "apples to apples"! Except the DirectBuy tree was nearly bare of desirable fruit. Don't trust the words of these smarmy salesmen and do your own research before you go in, and remember that DirectBuy has franchisees who steal from their members, at least that's one thing these false postings can help to warn you about. Suzie H.


JakeCarmon (11/8/2004)

Comment: Thumbs up in my book, been a member for a year in December.


scott (11/6/2004)

Comment: Good club, good ratings, good savings.


Brian (11/6/2004)

Comment: Join'd a month ago, don't regret it 1 bit. 5 Stars!


flang (10/23/2004)

Comment: Grade A way to shop, saved me alot of money. Thanks for chaning my life.


sweetz (10/2/2004)

Comment: Awsome club, glad I stumbled upon it. Thanks Joe-Ann.


sweets (10/2/2004)

Comment: jh6ty(Carl), What retailers are you speaking of? Name a few. Are you just another in the long string of comments from that DirectBuy employee, posing as a member? This sort of innuendo and vague promises is consistent with our experience with DirectBuy/UCC TotalHome. Very bad choice. These deceptive, advertising posts are just that, deceptive advertising. For accurate information got to http://free.hostdepartment.com/d/directbuyinfo/


jh6ty (10/1/2004)

Comment: Honest firm. Good service. Saved lot of money. Any one doing home remodelling must join DirectBuy. I know lot of retailers are getting nervous and posting junk on internet.


browneyedaggie2003 (9/29/2004)

Comment: Just have to say, I joined about a year ago, and I am SOOOO happy that I did. I have saved a HUGE amount of money through this club. IT ROCKS!!


SnarG (9/29/2004)

Comment: We joined and enjoyed the saving of money, it was worth our time. As everyone knows, every store sells merchandise for a markup (that's how they make profit). When you add the handling fees and the shipping charges and the extra charge for credit card purchases, DirectBuy prices are WAY lower than the price at any store. I would rely on those who post positive, it's not many -- but then again, if one is happy it's rare they will go to a complaint website. I have read this directbuyinfo website and found it rather amusing, great bathroom reading material. Be as it may, if you want to save money, DirectBuy is the way for me.


shihu (9/28/2004)

Comment: We joined and regret the waste of time and money. All the so-called savings are based on MSRP. As everyone knows, no store sells merchandise for the full MSRP. When you add the handling fees and the shipping charges and the extra charge for credit card purchases, DirectBuy prices are higher. Do not rely on those who post falsely in favor of joining, the guy who posts these works at DirectBuy. I have found an accurate source of information at this web page. http://free.hostdepartment.com/d/directbuyinfo/


dyMuhein (9/27/2004)

Comment: DirectBuy found us a month after we moved into our new home. For the past year, we've been replacing our old furniture. Our first purchase was a beautiful bedroom set. We were able to purchase the entire set at a savings of over $9,000. To date, we've saved over $54,394. Thanks, DirectBuy!


Laz4row (9/27/2004)

Comment: We've been dreaming of a new kitchen for 10 years. Being a member of DirectBuy has given us the opportunity to achieve that dream. Our new kitchen is complete, and we’re extremely happy! Thanks, DirectBuy, for providing us with excellent member service and for helping us make our dream come true!


denalmer (9/27/2004)

Comment: We joined shortly after we were married in 1976. We recently built a new home and bought everything from toilets, sinks and light fixtures to door handles and carpet. We've saved about $21,000!


klball (9/27/2004)

Comment: We became members approximately two-and-a-half years ago, and since that time, we've realized savings of well over $12,000! We can only say that a quality company with quality staff, with quality products means a quality lifestyle that's affordable.


db4life (9/27/2004)

Comment: At first this company seems a bit fishy -- especially after reading all the negative JUNK that people keep posting on the internet, but I tell you what ....... after I join'd I saw it's no joke! I totally love you direct buy!!! THANK YOU!!!


YourFriend (9/26/2004)

Comment: DirectBuy seems to have no problem with posting dishonest information to lure consumers into their trap. Among the deceitful items is a posting about me,Friend. ""Friend", a former member? Why not tell the people who you really are. A former center owner that was forcefully removed from the organization for ripping people off. Please spread your propaganda elsewhere." This is a lie that has been spread by MC_8 (Carl Gregory, an employee of DirectBuy) and other DirectBuy employees. If what you say is true, then you admit that some of the franchisees are corrupt and rip people off. However, this DirectBuy thief is not me, "Friend". If you wish to post my name and the location of this corrupt franchise, you would prove me to be the liar. But you can't, which should let anyone who reads these posts know who is the liar with $omething to gain by luring more members to join. Another tactic MC_8 and other DirectBuy employees will use is to flood sites like this with postive reports, posing as ordinary members. DirectBuy will stoop low indeed to trap more consumers into joining this club. By the way, I am a former member, who like many others found that DirectBuy does not live up to the promises made to get you to join. Friend


teacher19 (9/25/2004)

Comment: I rarely like to give any one the best possible rating. I would however love to rank this company 5 out of 5. Best products and great service.


rockstarhopeful (9/25/2004)

Comment: If you want to buy high quality items and want the best service, just join DirectBuy. I have just finished doing my kitchen with DirectBuy. They had top brand names and the prices were great. I will be doing an addition next summer and I am looking forward to doing business with this outstanding company.


membersince89 (9/25/2004)

Comment: I have been a member since 1989. DirectBuy formerly known as UCC TotalHome is an exceptional company. Good people work there. I would highly recommend them for any one doing remodelling or home decorating. BBB has great reviews about this company. I failed to understand the motives of all posting negative content on this web site


Surv3y (9/25/2004)

Comment: "Friend", a former member? Why not tell the people who you really are. A former center owner that was forcefully removed from the organization for ripping people off. Please spread your propaganda elsewhere. DirectBuy is a wonderful club for the smart shoppers looking to remodel or build a new home.


MC_8 (9/25/2004)

Comment: Great club! If your a smart shopper and know how to compare products, the club offers great savings.


rarijohn (9/24/2004)

Comment: Nothing but exceptional customer service. Great product lineup.


oldmember (9/24/2004)

Comment: One of the best decisions in my life. Built my house from ground up using DirectBuy. Saved over $150,000. Yes Hundred and Fifty Thousand US dollars. Thank you DirectBuy for giving me an option to skip hefty retail markups


test45 (9/24/2004)

Comment: One of the best decisions in my life. Built my house from ground up using DirectBuy. Saved over $150,000. Yes Hundred and Fifty Thousand US dollars. Thank you DirectBuy for giving me an option to skip hefty retail markups


wiser_now (9/3/2004)

Comment: Our experience is similar to those already posted. DirectBuy has had to change its name several times over the years in order to be able to sell worthless membershihps to unsuspecting consumers. We strongley warn anyone who is considering this company to pay attention to all the members who have wasted many thousands of dollars to join this company that fails to deliver on its promise of savings and selection. Most members do not buy enough merchandise from this company to even come close to justifying the gigantic membership fee. And even though DirectBuy fails to deliver any of the promises made to sell memberships they created a contract that allows them to keep your membership fees anyway. Glad to see the courts are recognizing these predators for what they are.


wantyew (8/28/2004)

Comment: I would also agree with the majority. I would also like to add that many DirectBuy franchises have poor ratings with the BBB and several have actually been kicked out for their bad business practices. There are also many attorney general complaints and prosecutions of franchises as well. There is a web site with factual information. http://free.hostdepartment.com/d/directbuyinfo/


skeptic (8/23/2004)

Comment: I would agree with the two posters who rate this company very low. Their advertising states that there are over 500,000 members. Dunn and Bradstreet reported that the sales revenue was around $113 mmillion. When you divide the number of members by the yearly sales figure you get the average amount, that members buy in that year. $226 average purchase is way too low for most members to ever recoup their money, and that is not the amount of savings, that is merely the total purchase average. As members we found that very few items that were offered offered any savings at all, especially with the add on fees fdr shipping, handling, credit card purchases and the like. Heed the warnings by jexxwell and friend.


jexxwell (8/18/2004)

Comment: As reveiwer (friend) has stated, this company is all about getting and keeping $3000 to $5000 non-refundable membership fees. As far as their BBB rating I complained to the BBB. An arbitrator decided that even though I was promised savings the company (UCC Total Home at the time) had no other obligation to its members than to collect the membership fees. The states attorney generals offices need to investigate this company for consumer fraud. Over a three month period I ordered furniture (discontinued), priced kitchen cabinets (found lower prices on exact same brand). All other things I priced I found better prices else where. Most of the products I tried to price I found to be no longer in production.


Friend (8/9/2004)

Comment: Most members do not buy enough merchandise to recoup the $3500-$4500 membership. The selection is limited and the prices are easy to beat. This company is more about the non-refundable membership than it is about merchandise sales. The merchandise is sold through outdated catalogs and there is always some excuse why other stores (that do not charge several thousand dollars to shop) have lower prices than DirectBuy. DirectBuy is the current name for UCC Total Home, before that they went by United Consumers Club. All of their names have a wealth of member complaints all over the web. As a former member I am warning you about joining this company.


sunili (7/24/2004)

Comment: Great Savings. Truly one of the most privileged memberships. Great reviews with BBB. I would advise everyone to join and start saving money.



Topic DirectBuyRateThatCompanyComments . { Edit | Ref-By | Attach | Diffs | r1.3 | > | r1.2 | > | r1.1 }
You must register before editing pages or using other extended features on this TWiki system.
Revision r1.3 - 07 May 2006 - 16:30 by EliMantel web search for EliMantel
Privacy Policy
Copyright © 2000-2005 by the contributing authors. All material on this collaboration tool is the property of the contributing authors. Collect email addresses here.
Ideas, requests, problems regarding TWiki? Send feedback.